A geographic analysis of hosts' irritation levels towards mainland Chinese cross-border day-trippers

J. J. ZHANG*, P. P.Y. WONG, P. C. LAI

*Corresponding author for this work

Research output: Journal PublicationsJournal Article (refereed)

Abstract

There is a proliferation of research on Chinese tourists' unpleasant behaviour in host destinations, but analyses on cross-border day-trippers remain scarce. This paper offers a geographic analysis of hosts' attitude towards mainland Chinese visitors in Sheung Shui, a border town in Hong Kong. It utilises a novel adaptation of G.V. Doxey's Irridex Model together with Geographical Information System to spatially assess attitudes of over 280 shop owners. The spatial differentiation of antagonism levels, and correlations between irritation and factors like business type and distance from major transport hubs were discussed. Results revealed businesses related to ‘Fashion and beauty’ and 'supermarkets and convenient stores’ had greater resentment. There were also statistically significant differences between irritation levels and the shortest distances to various transport hubs (p < 0.001). The findings will have implications on the planning and management of the flow and circulation of mainland Chinese travelers in Hong Kong.

Original languageEnglish
Pages (from-to)367-374
Number of pages8
JournalTourism Management
Volume68
Early online date25 Apr 2018
DOIs
Publication statusPublished - Oct 2018

Fingerprint

tourist behavior
antagonism
Hong Kong
Industry
Information systems
GIS
beauty
Planning
proliferation
Geographical Information System
tourist
town
planning
management
analysis
border
Hub
Cross-border
supermarket
shop

Bibliographical note

The work described in this paper was supported by grants received from the University of Hong Kong's Seed Funding Programme for Basic Research (HKU 104003789), and the Research Grants Council of the Hong Kong Special Administrative Region, China (ECS 27608216).

Keywords

  • Cross-border shopping
  • GIS mapping
  • Hong Kong
  • Host-guest relations
  • Mainland Chinese tourists

Cite this

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title = "A geographic analysis of hosts' irritation levels towards mainland Chinese cross-border day-trippers",
abstract = "There is a proliferation of research on Chinese tourists' unpleasant behaviour in host destinations, but analyses on cross-border day-trippers remain scarce. This paper offers a geographic analysis of hosts' attitude towards mainland Chinese visitors in Sheung Shui, a border town in Hong Kong. It utilises a novel adaptation of G.V. Doxey's Irridex Model together with Geographical Information System to spatially assess attitudes of over 280 shop owners. The spatial differentiation of antagonism levels, and correlations between irritation and factors like business type and distance from major transport hubs were discussed. Results revealed businesses related to ‘Fashion and beauty’ and 'supermarkets and convenient stores’ had greater resentment. There were also statistically significant differences between irritation levels and the shortest distances to various transport hubs (p < 0.001). The findings will have implications on the planning and management of the flow and circulation of mainland Chinese travelers in Hong Kong.",
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A geographic analysis of hosts' irritation levels towards mainland Chinese cross-border day-trippers. / ZHANG, J. J.; WONG, P. P.Y.; LAI, P. C.

In: Tourism Management, Vol. 68, 10.2018, p. 367-374.

Research output: Journal PublicationsJournal Article (refereed)

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AU - WONG, P. P.Y.

AU - LAI, P. C.

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