Abstract
Eye gaze behavior is considered an important aspect of doctor-patient nonverbal interaction process in a clinical encounter. Previous research shows that eye gaze behavior patterns works as part of a doctor's communication style and affects certain medical outcomes. New interventions (behavioral and technological) are continuously being introduced to the clinical encounters due to health care work system redesign and there is a need to evaluate the impact of these interventions on communication. The aim of this study was to develop a systematic approach to evaluate eye gaze behavior patterns using video coding and lag sequential analysis technique. Thirty-two clinical encounters with two interaction styles were analyzed. Differences and similarities in eye gaze behavior pattern were found in the two styles. Implications for interventions and evaluation in doctor-patient interaction are discussed. Copyright 2011 by Human Factors and Ergonomics Society, Inc. All rights reserved.
| Original language | English |
|---|---|
| Pages (from-to) | 485-489 |
| Number of pages | 5 |
| Journal | Proceedings of the Human Factors and Ergonomics Society Annual Meeting |
| Volume | 55 |
| Issue number | 1 |
| Early online date | 1 Sept 2011 |
| DOIs | |
| Publication status | Published - Sept 2011 |
| Externally published | Yes |
Funding
This publication was supported by grant 1UL1RR025011 from the Clinical & Translational Science Award (CTSA) program of the National Center for Research Resources of the National Institutes of Health. The University of Wisconsin-Madison Systems Engineering Initiative for Patient Safety(SEIPS) provided support on this project (http://cqpi.engr.wisc.edu).
