Adoption of continuous and discontinuous innovations : the role of consumer expectations

Research output: Book Chapters | Papers in Conference ProceedingsConference paper (refereed)Researchpeer-review

Abstract

This study aims to examine the effects of consumer expectations on the consumers' adoption decision for high-tech products. Based on the concepts of transaction utility and expectancy-disconfirmation, this study empirically investigates the effects of consumer expectations regarding price and technology on technology adoption of technological innovations. Two experimental studies were conducted to investigate how expectations regarding price and technology affect the customers in the adoption of two different types of innovations, namely continuous and discontinuous innovations. The findings indicate that perceived technology and expected technology significantly affect the adoption likelihood. However, price perception. and price expectation are unexpectedly found to be only significant for continuous innovations but not discontinuous innovations. The results indicate that new product managers should not only pay attention to price and technology perceived by consumers, but also type of innovations and consumer expectations regarding price and technology. Marketing research should be conducted to monitor the changing of customer expectations. Price and technology should meet, but not exceed too greatly, customer expectations. For new product development, continuous improvement of technology should be implemented so that it can lead customer expectations.
Original languageEnglish
Title of host publicationCritical issues in global business : lessons from the past, contemporary concerns and future trends : proceedings of the Nineteenth Annual World Business Congress, July 21-25, 2010, KTO Karatay Üniversitesi, Konya, Turkey.
PublisherInternational Management Development Association
Pages440-447
Number of pages8
Publication statusPublished - 1 Jan 2010

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Consumer expectations
Continuous innovation
Discontinuous innovation
Customer expectations
Innovation
Price expectations
Continuous improvement
New products
Experimental study
Technological innovation
Disconfirmation
Expectancy
Technology adoption
Managers
High-tech
New product development
Price perception
Marketing research

Bibliographical note

Paper presented at the 19th World Business Congress, Jul 21-25, 2010, KTO Karatay Üniversitesi, Konya, Turkey.
ISBN of the source publication: 9781888624090

Cite this

POON, S. C. P. (2010). Adoption of continuous and discontinuous innovations : the role of consumer expectations. In Critical issues in global business : lessons from the past, contemporary concerns and future trends : proceedings of the Nineteenth Annual World Business Congress, July 21-25, 2010, KTO Karatay Üniversitesi, Konya, Turkey. (pp. 440-447). International Management Development Association.
POON, Shing Chung, Patrick. / Adoption of continuous and discontinuous innovations : the role of consumer expectations. Critical issues in global business : lessons from the past, contemporary concerns and future trends : proceedings of the Nineteenth Annual World Business Congress, July 21-25, 2010, KTO Karatay Üniversitesi, Konya, Turkey.. International Management Development Association, 2010. pp. 440-447
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POON, SCP 2010, Adoption of continuous and discontinuous innovations : the role of consumer expectations. in Critical issues in global business : lessons from the past, contemporary concerns and future trends : proceedings of the Nineteenth Annual World Business Congress, July 21-25, 2010, KTO Karatay Üniversitesi, Konya, Turkey.. International Management Development Association, pp. 440-447.

Adoption of continuous and discontinuous innovations : the role of consumer expectations. / POON, Shing Chung, Patrick.

Critical issues in global business : lessons from the past, contemporary concerns and future trends : proceedings of the Nineteenth Annual World Business Congress, July 21-25, 2010, KTO Karatay Üniversitesi, Konya, Turkey.. International Management Development Association, 2010. p. 440-447.

Research output: Book Chapters | Papers in Conference ProceedingsConference paper (refereed)Researchpeer-review

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N2 - This study aims to examine the effects of consumer expectations on the consumers' adoption decision for high-tech products. Based on the concepts of transaction utility and expectancy-disconfirmation, this study empirically investigates the effects of consumer expectations regarding price and technology on technology adoption of technological innovations. Two experimental studies were conducted to investigate how expectations regarding price and technology affect the customers in the adoption of two different types of innovations, namely continuous and discontinuous innovations. The findings indicate that perceived technology and expected technology significantly affect the adoption likelihood. However, price perception. and price expectation are unexpectedly found to be only significant for continuous innovations but not discontinuous innovations. The results indicate that new product managers should not only pay attention to price and technology perceived by consumers, but also type of innovations and consumer expectations regarding price and technology. Marketing research should be conducted to monitor the changing of customer expectations. Price and technology should meet, but not exceed too greatly, customer expectations. For new product development, continuous improvement of technology should be implemented so that it can lead customer expectations.

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POON SCP. Adoption of continuous and discontinuous innovations : the role of consumer expectations. In Critical issues in global business : lessons from the past, contemporary concerns and future trends : proceedings of the Nineteenth Annual World Business Congress, July 21-25, 2010, KTO Karatay Üniversitesi, Konya, Turkey.. International Management Development Association. 2010. p. 440-447