Abstract
This article addresses important questions about the complex construct of underlying performance information use: public service performance. A between-subjects experimental vignette methodology was implemented to answer questions about the effects of emphasizing different dimensions of performance and the sources and types of performance information among internal and external stakeholders in two service arenas (secondary education and solid waste management) in Hong Kong. The findings indicate common attitudes and agreement across stakeholder groups and services on the merits of archival and external data types. Other results vary by service and between stakeholder groups. The effects of information about effectiveness can depend on its combination with information about efficiency or equity. This complexity needs to be considered when designing information communication to different stakeholder groups.
| Original language | English |
|---|---|
| Pages (from-to) | 852-863 |
| Number of pages | 12 |
| Journal | Public Administration Review |
| Volume | 78 |
| Issue number | 6 |
| Early online date | 2 Mar 2018 |
| DOIs | |
| Publication status | Published - Nov 2018 |
| Externally published | Yes |
Bibliographical note
We acknowledge the support given by co-investigators Peter Hills, Ka Ho Mok, Yetta Wong, and Alfred Wu in this research study.Funding
The research reported in this article was funded by the Public Policy Research Funding Scheme from the Central Policy Unit of the Government of the Hong Kong Special Administrative Region (Project Number: 2014.A1.010.14E) and the National Research Foundation of Korea Grant, Korean Government (NRF-2017S1A3A2067636).
