Attributions on dissatisfying service encounters: A cross‐cultural comparison between Canadian and PRC consumers

Social Sciences

• Bias 8%
• Chinese 8%
• Comparison 8%
• Consequences 8%
• Consumer Affect 8%
• Consumer Experience 8%
• Consumers 58%
• Control 25%
• Cultural Dimensions 8%
• Deprivation 16%
• Development of Economics 8%
• Experience 16%
• Intention 33%
• Problem 16%
• Relative 8%
• Service Industries 83%
• Stability 16%
• Strategy 8%
• Surveys 8%
• Western 8%

Psychology

• Attribution 100%
• Biases 8%
• Deprivation 16%