TY - JOUR
T1 - Best value: Total quality management for local government?
AU - BOYNE, George A.
AU - GOULD–WILLIAMS, Julian S.
AU - LAW, Jennifer
AU - WALKER, Richard M.
PY - 2002
Y1 - 2002
N2 - This article argues that Best Value is a form of Total Quality Management (TQM). At the core of Best Value are the TQM principles of customer focus, continuous improvement and team-working. To discover if Best Value will deliver the performance improvements expected of local government, the authors examine evidence on the relationship between TQM and performance. Performance is most likely to be improved if the whole TQM approach is implemented in the Best Value framework.
AB - This article argues that Best Value is a form of Total Quality Management (TQM). At the core of Best Value are the TQM principles of customer focus, continuous improvement and team-working. To discover if Best Value will deliver the performance improvements expected of local government, the authors examine evidence on the relationship between TQM and performance. Performance is most likely to be improved if the whole TQM approach is implemented in the Best Value framework.
UR - http://www.scopus.com/inward/record.url?scp=0036661524&partnerID=8YFLogxK
U2 - 10.1111/1467-9302.00313
DO - 10.1111/1467-9302.00313
M3 - Journal Article (refereed)
AN - SCOPUS:0036661524
SN - 0954-0962
VL - 22
SP - 9
EP - 16
JO - Public Money and Management
JF - Public Money and Management
IS - 3
ER -