Challenges and opportunities for effective assessments within a quality assurance framework for MOOCs

Chong Zoe XIAO, Hanqin Qiu, Soo May Cheng

Research output: Journal PublicationsJournal Article (refereed)

3 Citations (Scopus)


In the extant literature of MOOCs’ quality issues, assessment has been largely neglected. This study developed a quality assurance (QA) framework for examining MOOCs’ assessments, from two comprehensive and widely adopted QA frameworks of online learning programs. This framework was applied to compare a set of MOOCs and on-campus courses, both provided by a university faculty of hospitality. Findings show that assessments of this MOOC program are generally comparable to the offline QA framework. However, differences also exist. These differences reflect three challenges: namely, (1) the insufficient hurdle role of MOOC assessments in qualification verification, (2) their inadequacies in training and assessing higher-order practical competencies, and (3) the unfulfilled role of learners as co-creators and co-assessors. These challenges can be converted into opportunities for better positioning of MOOCs as valuable educational offerings in hospitality and tourism.
Original languageEnglish
Pages (from-to)1-16
Number of pages16
JournalJournal of Hospitality, Leisure, Sport and Tourism Education
Publication statusPublished - Jun 2019
Externally publishedYes



  • Assessment
  • Hospitality and tourism education
  • MOOC
  • Quality assurance

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