Conceptual background and the development of Service Leadership Knowledge Scale

Daniel T. L. SHEK, Xiaoqin ZHU, Alex YF ZHU

Research output: Journal PublicationsJournal Article (refereed)

Abstract

Knowledge plays a key role in shaping behavior in human beings. Leadership knowledge has been extensively studied for its contribution to productivity at both individual and organizational levels. With the service industries rooted as the key to the success of Hong Kong's economy, an appropriate service leadership knowledge framework should be developed based on the demand for leaders in the modern service economies. This paper introduces the conceptual background of the Service Leadership Theory, and how Service Leadership Knowledge Scale was developed and validated based on the basic knowledge points under the Service Leadership Theory.
Original languageEnglish
Pages (from-to)395-404
JournalInternational Journal of Child and Adolescent Health
Volume11
Issue number4
Publication statusPublished - 2018
Externally publishedYes

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