Abstract
Conflict among teams is inevitable in a multiteam system. Drawing on the theory of co-operation and competition, we proposed and tested a model linking the approaches teams adopt to conflict, inter-team co-ordination, and multiteam system performance. Data collected from 123 operation teams in 44 subway stations in Shanghai revealed that co-operative conflict management positively related to inter-team co-ordination, which in turn positively related to performance of the multiteam system. The relationship between competitive conflict management and inter-team co-ordination was insignificant and was moderated by co-operative conflict management. When co-operative conflict management was at a low level, competitive conflict management negatively related to inter-team co-ordination.
Original language | English |
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Pages (from-to) | 399-417 |
Number of pages | 19 |
Journal | Asia Pacific Journal of Human Resources |
Volume | 57 |
Issue number | 4 |
Early online date | 30 Nov 2017 |
DOIs | |
Publication status | Published - Oct 2019 |
Keywords
- competition
- conflict management
- cooperation
- multiteam system
- teams