Conflict management for co-ordination between shift teams in shanghai subway stations

Xin An ZHANG, Huihua LIU, Yushen SHI, Dean William TJOSVOLD

Research output: Journal PublicationsJournal Article (refereed)

Abstract

Conflict among teams is inevitable in a multiteam system. Drawing on the theory of co-operation and competition, we proposed and tested a model linking the approaches teams adopt to conflict, inter-team co-ordination, and multiteam system performance. Data collected from 123 operation teams in 44 subway stations in Shanghai revealed that co-operative conflict management positively related to inter-team co-ordination, which in turn positively related to performance of the multiteam system. The relationship between competitive conflict management and inter-team co-ordination was insignificant and was moderated by co-operative conflict management. When co-operative conflict management was at a low level, competitive conflict management negatively related to inter-team co-ordination.
Original languageEnglish
Pages (from-to)399-417
Number of pages19
JournalAsia Pacific Journal of Human Resources
Volume57
Issue number4
Early online date30 Nov 2017
DOIs
Publication statusPublished - Oct 2019

Keywords

  • competition
  • conflict management
  • cooperation
  • multiteam system
  • teams

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