TY - JOUR
T1 - Conflict management for co-ordination between shift teams in shanghai subway stations
AU - ZHANG, Xin An
AU - LIU, Huihua
AU - SHI, Yushen
AU - TJOSVOLD, Dean William
PY - 2019/10
Y1 - 2019/10
N2 - Conflict among teams is inevitable in a multiteam system. Drawing on the theory of co-operation and competition, we proposed and tested a model linking the approaches teams adopt to conflict, inter-team co-ordination, and multiteam system performance. Data collected from 123 operation teams in 44 subway stations in Shanghai revealed that co-operative conflict management positively related to inter-team co-ordination, which in turn positively related to performance of the multiteam system. The relationship between competitive conflict management and inter-team co-ordination was insignificant and was moderated by co-operative conflict management. When co-operative conflict management was at a low level, competitive conflict management negatively related to inter-team co-ordination.
AB - Conflict among teams is inevitable in a multiteam system. Drawing on the theory of co-operation and competition, we proposed and tested a model linking the approaches teams adopt to conflict, inter-team co-ordination, and multiteam system performance. Data collected from 123 operation teams in 44 subway stations in Shanghai revealed that co-operative conflict management positively related to inter-team co-ordination, which in turn positively related to performance of the multiteam system. The relationship between competitive conflict management and inter-team co-ordination was insignificant and was moderated by co-operative conflict management. When co-operative conflict management was at a low level, competitive conflict management negatively related to inter-team co-ordination.
KW - competition
KW - conflict management
KW - cooperation
KW - multiteam system
KW - teams
UR - http://commons.ln.edu.hk/sw_master/6738
UR - http://www.scopus.com/inward/record.url?scp=85036511792&partnerID=8YFLogxK
U2 - 10.1111/1744-7941.12172
DO - 10.1111/1744-7941.12172
M3 - Journal Article (refereed)
SN - 1038-4111
VL - 57
SP - 399
EP - 417
JO - Asia Pacific Journal of Human Resources
JF - Asia Pacific Journal of Human Resources
IS - 4
ER -