Conflict management for co-ordination between shift teams in shanghai subway stations

Xin An ZHANG, Huihua LIU, Yushen SHI, Dean William TJOSVOLD

Research output: Journal PublicationsJournal Article (refereed)

Abstract

Conflict among teams is inevitable in a multiteam system. Drawing on the theory of co-operation and competition, we proposed and tested a model linking the approaches teams adopt to conflict, inter-team co-ordination, and multiteam system performance. Data collected from 123 operation teams in 44 subway stations in Shanghai revealed that co-operative conflict management positively related to inter-team co-ordination, which in turn positively related to performance of the multiteam system. The relationship between competitive conflict management and inter-team co-ordination was insignificant and was moderated by co-operative conflict management. When co-operative conflict management was at a low level, competitive conflict management negatively related to inter-team co-ordination.
Original languageEnglish
Pages (from-to)399-417
Number of pages19
JournalAsia Pacific Journal of Human Resources
Volume57
Issue number4
Early online date30 Nov 2017
DOIs
Publication statusPublished - Oct 2019

Fingerprint

Shanghai
Conflict management
Cooperation and competition

Keywords

  • competition
  • conflict management
  • cooperation
  • multiteam system
  • teams

Cite this

@article{3c8ce46d0c8e43a1ac656e0990d0c7bc,
title = "Conflict management for co-ordination between shift teams in shanghai subway stations",
abstract = "Conflict among teams is inevitable in a multiteam system. Drawing on the theory of co-operation and competition, we proposed and tested a model linking the approaches teams adopt to conflict, inter-team co-ordination, and multiteam system performance. Data collected from 123 operation teams in 44 subway stations in Shanghai revealed that co-operative conflict management positively related to inter-team co-ordination, which in turn positively related to performance of the multiteam system. The relationship between competitive conflict management and inter-team co-ordination was insignificant and was moderated by co-operative conflict management. When co-operative conflict management was at a low level, competitive conflict management negatively related to inter-team co-ordination.",
keywords = "competition, conflict management, cooperation, multiteam system, teams",
author = "ZHANG, {Xin An} and Huihua LIU and Yushen SHI and TJOSVOLD, {Dean William}",
year = "2019",
month = "10",
doi = "10.1111/1744-7941.12172",
language = "English",
volume = "57",
pages = "399--417",
journal = "Asia Pacific Journal of Human Resources",
issn = "1038-4111",
publisher = "Wiley-Blackwell",
number = "4",

}

Conflict management for co-ordination between shift teams in shanghai subway stations. / ZHANG, Xin An; LIU, Huihua; SHI, Yushen; TJOSVOLD, Dean William.

In: Asia Pacific Journal of Human Resources, Vol. 57, No. 4, 10.2019, p. 399-417.

Research output: Journal PublicationsJournal Article (refereed)

TY - JOUR

T1 - Conflict management for co-ordination between shift teams in shanghai subway stations

AU - ZHANG, Xin An

AU - LIU, Huihua

AU - SHI, Yushen

AU - TJOSVOLD, Dean William

PY - 2019/10

Y1 - 2019/10

N2 - Conflict among teams is inevitable in a multiteam system. Drawing on the theory of co-operation and competition, we proposed and tested a model linking the approaches teams adopt to conflict, inter-team co-ordination, and multiteam system performance. Data collected from 123 operation teams in 44 subway stations in Shanghai revealed that co-operative conflict management positively related to inter-team co-ordination, which in turn positively related to performance of the multiteam system. The relationship between competitive conflict management and inter-team co-ordination was insignificant and was moderated by co-operative conflict management. When co-operative conflict management was at a low level, competitive conflict management negatively related to inter-team co-ordination.

AB - Conflict among teams is inevitable in a multiteam system. Drawing on the theory of co-operation and competition, we proposed and tested a model linking the approaches teams adopt to conflict, inter-team co-ordination, and multiteam system performance. Data collected from 123 operation teams in 44 subway stations in Shanghai revealed that co-operative conflict management positively related to inter-team co-ordination, which in turn positively related to performance of the multiteam system. The relationship between competitive conflict management and inter-team co-ordination was insignificant and was moderated by co-operative conflict management. When co-operative conflict management was at a low level, competitive conflict management negatively related to inter-team co-ordination.

KW - competition

KW - conflict management

KW - cooperation

KW - multiteam system

KW - teams

UR - http://commons.ln.edu.hk/sw_master/6738

UR - http://www.scopus.com/inward/record.url?scp=85036511792&partnerID=8YFLogxK

U2 - 10.1111/1744-7941.12172

DO - 10.1111/1744-7941.12172

M3 - Journal Article (refereed)

VL - 57

SP - 399

EP - 417

JO - Asia Pacific Journal of Human Resources

JF - Asia Pacific Journal of Human Resources

SN - 1038-4111

IS - 4

ER -