Conflict management training in China : the value of cooperative conflict theory

Research output: Journal PublicationsJournal Article (refereed)

4 Citations (Scopus)

Abstract

Conflict management is needed in China to resolve frustrations, solve problems, and manage change. The theory of cooperative and competitive conflict has the potential to guide conflict training in China. The theory can help managers and employees understand how to make their conflicts productive and learn cooperative conflict skills of direct expression of feelings, an elaboration of ideas, emphatic understanding of opposing perspectives, creating alternative solutions, and accepting new resolutions. Recent experiments show that Chinese values of social face, persuasion, and nonverbal communication, when appropriately expressed, promote cooperative, constructive conflict. Field studies indicate that cooperative conflict contributes to successful teamwork, quality service, and leadership in Chinese organizations. These studies challenge Western stereotypes that China is conflict-negative and autocratic. With cooperative conflict, individuality and freedom of expression very much contribute to group life and organizational productivity.
Original languageEnglish
Pages (from-to)53-75
Number of pages23
JournalJournal of Teaching in International Business
Volume12
Issue number2
DOIs
Publication statusPublished - 1 Jan 2001

Bibliographical note

"Conflict Management Training in China: The Value of Cooperative Conflict Theory." Tjosvold, Dean, and Daniel Ding. Co-published simultaneously in Management Education in the Chinese Setting. Alma Whiteley (ed.). Haworth Press, p.53-75.

Keywords

  • Chinese values
  • Conflict management
  • cooperation and competition
  • harmony
  • team training

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  • Research Output

    • 4 Scopus Citations
    • 1 Book Chapter

    Conflict management training in China: The value of cooperative conflict theory

    TJOSVOLD, D. & DING, D., 24 Oct 2018, Management Education in the Chinese Setting. Taylor and Francis, p. 53-75 23 p.

    Research output: Book Chapters | Papers in Conference ProceedingsBook Chapter

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