Conflict management training in China: The value of cooperative conflict theory

Dean TJOSVOLD*, Daniel DING

*Corresponding author for this work

Research output: Book Chapters | Papers in Conference ProceedingsBook ChapterResearchpeer-review

Abstract

Conflict management is needed in China to resolve frustrations, solve problems, and manage change. The theory of cooperative and competitive conflict has the potential to guide conflict training in China. The theory can help managers and employees understand how to make their conflicts productive and learn cooperative conflict skills of direct expression of feelings, an elaboration of ideas, emphatic understanding of opposing perspectives, creating alternative solutions, and accepting new resolutions. Recent experiments show that Chinese values of social face, persuasion, and nonverbal communication, when appropriately expressed, promote cooperative, constructive conflict. Field studies indicate that cooperative conflict contributes to successful teamwork, quality service, and leadership in Chinese organizations. These studies challenge Western stereotypes that China is conflict-negative and autocratic. With cooperative conflict, individuality and freedom of expression very much contribute to group life and organizational productivity.

Original languageEnglish
Title of host publicationManagement Education in the Chinese Setting
PublisherTaylor and Francis
Pages53-75
Number of pages23
ISBN (Electronic)9781317948094
ISBN (Print)9781315862231
Publication statusPublished - 24 Oct 2018

Bibliographical note

[Haworth co-indexing entry note]: "Conflict Management Training in China: The Value of Coopera-tive Conflict Theory." Tjosvold, Dean, and Daniel Ding. Co-published simultaneously in Journal of Teaching in International Business (International Business Press, an imprint of The Haworth Press, Inc.) Vol. 12, No. 2, 2001, pp. 53-75; and: Management Education in the Chinese Setting (ed: Alma Whiteley) International Business Press, an imprint of The Haworth Press, Inc., 2001, pp. 53-75.

Keywords

  • Chinese values
  • Conflict management
  • Cooperation and competition
  • Harmony
  • Team training

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