Consumer E-service evaluation in Hong Kong online music subscription service industry

K. W., Kevin HO, Wing Kuen, Eric SEE-TO, Billy CHIU, Mandy WU

Research output: Book Chapters | Papers in Conference ProceedingsConference paper (refereed)Researchpeer-review

Abstract

This study investigates into factors affecting the success of E-service using a research model grounded on the Updated DeLone and McLean Information System Success Model (DeLone and McLean, 2003). Fourteen factors originated from four constructs, i.e., system quality, information quality, service quality, and vendor dimensions, are included in our research model. Using the online music subscription industry in Hong Kong as the platform of our investigation, we examine the associations between these four constructs and customer preference in the online music subscription service industry in Hong Kong. We collected data from 135 college students from Hong Kong to test our model using the Analytical Hierarchy Process (AHP). We show that each E-business success construct in our model has different levels of importance in E-service success in the online music subscription service industry. Our findings provide decision makers of E-business firms with useful insights to enhance their E-service quality.
Original languageEnglish
Title of host publicationPACIS 2013 proceedings
PublisherAssociation for Information Systems
Publication statusPublished - 1 Jan 2013
Externally publishedYes

Fingerprint

Service industries
Subscription
Service evaluation
E-services
Hong Kong
Music
Electronic business
Factors
E-service quality
College students
Analytical hierarchy process
Information quality
Business success
Industry
System quality
Quality information
Information systems success
Service quality
Vendors
Decision maker

Bibliographical note

Paper presented at the Pacific Asia Conference on Information Systems 2013, 22 June 2013, Jeju Island, Korea.

Keywords

  • Analytical Hierarchy Process (AHP)
  • DeLone and McLean Information System Success Model
  • E-commerce
  • E-service
  • Online Music Subscription Service

Cite this

HO, K. W. . K., SEE-TO, W. K. E., CHIU, B., & WU, M. (2013). Consumer E-service evaluation in Hong Kong online music subscription service industry. In PACIS 2013 proceedings Association for Information Systems.
HO, K. W., Kevin ; SEE-TO, Wing Kuen, Eric ; CHIU, Billy ; WU, Mandy. / Consumer E-service evaluation in Hong Kong online music subscription service industry. PACIS 2013 proceedings. Association for Information Systems, 2013.
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HO, KWK, SEE-TO, WKE, CHIU, B & WU, M 2013, Consumer E-service evaluation in Hong Kong online music subscription service industry. in PACIS 2013 proceedings. Association for Information Systems.

Consumer E-service evaluation in Hong Kong online music subscription service industry. / HO, K. W., Kevin; SEE-TO, Wing Kuen, Eric; CHIU, Billy; WU, Mandy.

PACIS 2013 proceedings. Association for Information Systems, 2013.

Research output: Book Chapters | Papers in Conference ProceedingsConference paper (refereed)Researchpeer-review

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AB - This study investigates into factors affecting the success of E-service using a research model grounded on the Updated DeLone and McLean Information System Success Model (DeLone and McLean, 2003). Fourteen factors originated from four constructs, i.e., system quality, information quality, service quality, and vendor dimensions, are included in our research model. Using the online music subscription industry in Hong Kong as the platform of our investigation, we examine the associations between these four constructs and customer preference in the online music subscription service industry in Hong Kong. We collected data from 135 college students from Hong Kong to test our model using the Analytical Hierarchy Process (AHP). We show that each E-business success construct in our model has different levels of importance in E-service success in the online music subscription service industry. Our findings provide decision makers of E-business firms with useful insights to enhance their E-service quality.

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HO KWK, SEE-TO WKE, CHIU B, WU M. Consumer E-service evaluation in Hong Kong online music subscription service industry. In PACIS 2013 proceedings. Association for Information Systems. 2013