Cooperative and competitive goal approach to conflict : accomplishments and challenges

    Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

    299 Citations (Scopus)

    Abstract

    Theory and research in cooperative and competitive conflict have potentially important implications for managing conflict in organisations as well as families and societies. To distinguish it from competition, conflict is defined as incompatible activities rather than as opposing interests. To the extent that protagonists emphasise their cooperative interdependence they have been found to express their various views directly, explore and consider opposing positions open-mindedly, and integrate them into new solutions that they are committed to implement. Experimental research has documented these constructive controversy dynamics and field studies have shown that they impact employee commitment, empowering leadership, innovation, quality customer service, and other vital organisational outcomes. Understanding the mediators of cooperative and competitive conflict, illuminating the processes by which protagonists conclude that their goals are predominantly cooperative or competitive, documenting the value of competitive conflict, and applying the theory in cross-cultural settings need much more theorising and research. Practical challenges include developing reliable procedures for cooperative conflict, especially in tough, intractable conflict. Cooperative conflict is far from a simple panacea but it is a viable way to deal with divisions.
    Original languageEnglish
    Pages (from-to)285-313
    Number of pages29
    JournalApplied Psychology: An International Review
    Volume47
    Issue number3
    DOIs
    Publication statusPublished - 1 Jul 1998

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    Customer services quality
    Innovation
    Constructive controversy
    Theorizing
    Interdependence
    Employee commitment
    Mediator
    Field study
    Organizational outcomes
    Experimental research

    Cite this

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    title = "Cooperative and competitive goal approach to conflict : accomplishments and challenges",
    abstract = "Theory and research in cooperative and competitive conflict have potentially important implications for managing conflict in organisations as well as families and societies. To distinguish it from competition, conflict is defined as incompatible activities rather than as opposing interests. To the extent that protagonists emphasise their cooperative interdependence they have been found to express their various views directly, explore and consider opposing positions open-mindedly, and integrate them into new solutions that they are committed to implement. Experimental research has documented these constructive controversy dynamics and field studies have shown that they impact employee commitment, empowering leadership, innovation, quality customer service, and other vital organisational outcomes. Understanding the mediators of cooperative and competitive conflict, illuminating the processes by which protagonists conclude that their goals are predominantly cooperative or competitive, documenting the value of competitive conflict, and applying the theory in cross-cultural settings need much more theorising and research. Practical challenges include developing reliable procedures for cooperative conflict, especially in tough, intractable conflict. Cooperative conflict is far from a simple panacea but it is a viable way to deal with divisions.",
    author = "TJOSVOLD, {Dean William}",
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    Cooperative and competitive goal approach to conflict : accomplishments and challenges. / TJOSVOLD, Dean William.

    In: Applied Psychology: An International Review, Vol. 47, No. 3, 01.07.1998, p. 285-313.

    Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

    TY - JOUR

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    AB - Theory and research in cooperative and competitive conflict have potentially important implications for managing conflict in organisations as well as families and societies. To distinguish it from competition, conflict is defined as incompatible activities rather than as opposing interests. To the extent that protagonists emphasise their cooperative interdependence they have been found to express their various views directly, explore and consider opposing positions open-mindedly, and integrate them into new solutions that they are committed to implement. Experimental research has documented these constructive controversy dynamics and field studies have shown that they impact employee commitment, empowering leadership, innovation, quality customer service, and other vital organisational outcomes. Understanding the mediators of cooperative and competitive conflict, illuminating the processes by which protagonists conclude that their goals are predominantly cooperative or competitive, documenting the value of competitive conflict, and applying the theory in cross-cultural settings need much more theorising and research. Practical challenges include developing reliable procedures for cooperative conflict, especially in tough, intractable conflict. Cooperative conflict is far from a simple panacea but it is a viable way to deal with divisions.

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