Cost of rudeness : incivility’s influence on creative and cognitive performance

Research output: Other Conference ContributionsPresentationPresentation

Abstract

Aim: Most violence in the workplace occurs on a subtle level, like interrupting others or speaking with a condescending tone. Such forms of rude and disrespectful behavior are defined as incivility. Incivility has been linked to exhaustion and reduced dedication at work. The present study aims to take previous research a step forward by investigating further outcomes of these relationships for the employee as well as the organization as a whole. The primary objective of the present research is to examine the influence of peer incivility on creativity and cognitive errors. Creativity can be a competitive advantage for the organization, while cognitive errors can result in accidents or injuries at the workplace. We hypothesize that dedication mediates the effect of incivility on creativity and that exhaustion mediates the effect of incivility on cognitive errors. Design: Anonymous survey method was chosen to gather data without social desirability bias. Methods: A sample of 203 employees was obtained from Amazon Mechanical Turk (Mturk). We used bootstrapping analysis to test for mediation and AMOS software to examine overall model fit. Results: Bootstrap analysis for the mediating effect of dedication between exhaustion and cognitive errors revealed that the 95% bias-corrected confidence interval did not include zero (CI 0.06, 0.17). Similarly, the 95% biascorrected confidence interval for the mediating effect of dedication between incivility and creativity also did not include zero (CI -0.12, -0.01). Furthermore, results showed a good model fit (RMSEA = 0.04, CFI = 0.95, TLI = 0.95). Thus, our hypotheses have been confirmed. Conclusion: The present study demonstrates costs of incivility, namely a higher likelihood for cognitive errors and lower creativity. Limitations of this study include the reliance on self-report data and the use of an online tool for data collection. However, previous research has demonstrated that data collected via Mturk shows results indistinguishable from laboratory studies. In sum, the present research shows that incivility impacts organizational safety and employee well-being by enhancing cognitive errors. Further, it reduces creativity, which might negatively impact an organizations’ financial success. Therefore, it is desirable for organizations to limit these costs of incivility by implementing practical interventions.
Original languageEnglish
Publication statusPublished - 2 Jul 2015
EventPositioning workplaces for the future: Sustainability, agility and performance: APS 11th industrial and organisational psychology conference - Melbourne, Australia
Duration: 2 Jul 20154 Jul 2015

Conference

ConferencePositioning workplaces for the future: Sustainability, agility and performance: APS 11th industrial and organisational psychology conference
CountryAustralia
CityMelbourne
Period2/07/154/07/15

Fingerprint

Creativity
Anniversaries and Special Events
Costs and Cost Analysis
Organizations
Research
Workplace Violence
Confidence Intervals
Social Desirability
Workplace
Self Report
Accidents
Software
Safety
Wounds and Injuries

Cite this

ROLL, L. C., LEITER, M., SIU, O. L., & LI, Y. W. S. (2015). Cost of rudeness : incivility’s influence on creative and cognitive performance. Positioning workplaces for the future: Sustainability, agility and performance: APS 11th industrial and organisational psychology conference, Melbourne, Australia.
ROLL, Lara Christina ; LEITER, Michael ; SIU, Oi Ling ; LI, Yau Wai, Simon. / Cost of rudeness : incivility’s influence on creative and cognitive performance. Positioning workplaces for the future: Sustainability, agility and performance: APS 11th industrial and organisational psychology conference, Melbourne, Australia.
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abstract = "Aim: Most violence in the workplace occurs on a subtle level, like interrupting others or speaking with a condescending tone. Such forms of rude and disrespectful behavior are defined as incivility. Incivility has been linked to exhaustion and reduced dedication at work. The present study aims to take previous research a step forward by investigating further outcomes of these relationships for the employee as well as the organization as a whole. The primary objective of the present research is to examine the influence of peer incivility on creativity and cognitive errors. Creativity can be a competitive advantage for the organization, while cognitive errors can result in accidents or injuries at the workplace. We hypothesize that dedication mediates the effect of incivility on creativity and that exhaustion mediates the effect of incivility on cognitive errors. Design: Anonymous survey method was chosen to gather data without social desirability bias. Methods: A sample of 203 employees was obtained from Amazon Mechanical Turk (Mturk). We used bootstrapping analysis to test for mediation and AMOS software to examine overall model fit. Results: Bootstrap analysis for the mediating effect of dedication between exhaustion and cognitive errors revealed that the 95{\%} bias-corrected confidence interval did not include zero (CI 0.06, 0.17). Similarly, the 95{\%} biascorrected confidence interval for the mediating effect of dedication between incivility and creativity also did not include zero (CI -0.12, -0.01). Furthermore, results showed a good model fit (RMSEA = 0.04, CFI = 0.95, TLI = 0.95). Thus, our hypotheses have been confirmed. Conclusion: The present study demonstrates costs of incivility, namely a higher likelihood for cognitive errors and lower creativity. Limitations of this study include the reliance on self-report data and the use of an online tool for data collection. However, previous research has demonstrated that data collected via Mturk shows results indistinguishable from laboratory studies. In sum, the present research shows that incivility impacts organizational safety and employee well-being by enhancing cognitive errors. Further, it reduces creativity, which might negatively impact an organizations’ financial success. Therefore, it is desirable for organizations to limit these costs of incivility by implementing practical interventions.",
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ROLL, LC, LEITER, M, SIU, OL & LI, YWS 2015, 'Cost of rudeness : incivility’s influence on creative and cognitive performance' Positioning workplaces for the future: Sustainability, agility and performance: APS 11th industrial and organisational psychology conference, Melbourne, Australia, 2/07/15 - 4/07/15, .

Cost of rudeness : incivility’s influence on creative and cognitive performance. / ROLL, Lara Christina; LEITER, Michael; SIU, Oi Ling; LI, Yau Wai, Simon.

2015. Positioning workplaces for the future: Sustainability, agility and performance: APS 11th industrial and organisational psychology conference, Melbourne, Australia.

Research output: Other Conference ContributionsPresentationPresentation

TY - CONF

T1 - Cost of rudeness : incivility’s influence on creative and cognitive performance

AU - ROLL, Lara Christina

AU - LEITER, Michael

AU - SIU, Oi Ling

AU - LI, Yau Wai, Simon

PY - 2015/7/2

Y1 - 2015/7/2

N2 - Aim: Most violence in the workplace occurs on a subtle level, like interrupting others or speaking with a condescending tone. Such forms of rude and disrespectful behavior are defined as incivility. Incivility has been linked to exhaustion and reduced dedication at work. The present study aims to take previous research a step forward by investigating further outcomes of these relationships for the employee as well as the organization as a whole. The primary objective of the present research is to examine the influence of peer incivility on creativity and cognitive errors. Creativity can be a competitive advantage for the organization, while cognitive errors can result in accidents or injuries at the workplace. We hypothesize that dedication mediates the effect of incivility on creativity and that exhaustion mediates the effect of incivility on cognitive errors. Design: Anonymous survey method was chosen to gather data without social desirability bias. Methods: A sample of 203 employees was obtained from Amazon Mechanical Turk (Mturk). We used bootstrapping analysis to test for mediation and AMOS software to examine overall model fit. Results: Bootstrap analysis for the mediating effect of dedication between exhaustion and cognitive errors revealed that the 95% bias-corrected confidence interval did not include zero (CI 0.06, 0.17). Similarly, the 95% biascorrected confidence interval for the mediating effect of dedication between incivility and creativity also did not include zero (CI -0.12, -0.01). Furthermore, results showed a good model fit (RMSEA = 0.04, CFI = 0.95, TLI = 0.95). Thus, our hypotheses have been confirmed. Conclusion: The present study demonstrates costs of incivility, namely a higher likelihood for cognitive errors and lower creativity. Limitations of this study include the reliance on self-report data and the use of an online tool for data collection. However, previous research has demonstrated that data collected via Mturk shows results indistinguishable from laboratory studies. In sum, the present research shows that incivility impacts organizational safety and employee well-being by enhancing cognitive errors. Further, it reduces creativity, which might negatively impact an organizations’ financial success. Therefore, it is desirable for organizations to limit these costs of incivility by implementing practical interventions.

AB - Aim: Most violence in the workplace occurs on a subtle level, like interrupting others or speaking with a condescending tone. Such forms of rude and disrespectful behavior are defined as incivility. Incivility has been linked to exhaustion and reduced dedication at work. The present study aims to take previous research a step forward by investigating further outcomes of these relationships for the employee as well as the organization as a whole. The primary objective of the present research is to examine the influence of peer incivility on creativity and cognitive errors. Creativity can be a competitive advantage for the organization, while cognitive errors can result in accidents or injuries at the workplace. We hypothesize that dedication mediates the effect of incivility on creativity and that exhaustion mediates the effect of incivility on cognitive errors. Design: Anonymous survey method was chosen to gather data without social desirability bias. Methods: A sample of 203 employees was obtained from Amazon Mechanical Turk (Mturk). We used bootstrapping analysis to test for mediation and AMOS software to examine overall model fit. Results: Bootstrap analysis for the mediating effect of dedication between exhaustion and cognitive errors revealed that the 95% bias-corrected confidence interval did not include zero (CI 0.06, 0.17). Similarly, the 95% biascorrected confidence interval for the mediating effect of dedication between incivility and creativity also did not include zero (CI -0.12, -0.01). Furthermore, results showed a good model fit (RMSEA = 0.04, CFI = 0.95, TLI = 0.95). Thus, our hypotheses have been confirmed. Conclusion: The present study demonstrates costs of incivility, namely a higher likelihood for cognitive errors and lower creativity. Limitations of this study include the reliance on self-report data and the use of an online tool for data collection. However, previous research has demonstrated that data collected via Mturk shows results indistinguishable from laboratory studies. In sum, the present research shows that incivility impacts organizational safety and employee well-being by enhancing cognitive errors. Further, it reduces creativity, which might negatively impact an organizations’ financial success. Therefore, it is desirable for organizations to limit these costs of incivility by implementing practical interventions.

UR - http://commons.ln.edu.hk/sw_master/2626

M3 - Presentation

ER -

ROLL LC, LEITER M, SIU OL, LI YWS. Cost of rudeness : incivility’s influence on creative and cognitive performance. 2015. Positioning workplaces for the future: Sustainability, agility and performance: APS 11th industrial and organisational psychology conference, Melbourne, Australia.