Culture and consumer trust in online businesses

Robert GREENBERG, On Wing, Bernard WONG, Man Ching, Gladie LUI

Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

30 Citations (Scopus)

Abstract

The importance of consumer trust to the success of online businesses is well documented in the literature. Given the global nature of online transactions, an important question is whether trust and trust formation differ across cultures. This study compared Hong Kong and U.S. consumer trust in online businesses. Specifically, the study examined security and privacy risks related to the purchase of products as well as services. The results show that significant differences exist between consumers from the two countries regarding the perceived level of online business risks and the formation of trust via the transference process. These findings reiterate and underscore the significance of including national culture in studies of trust in e-commerce. The results also have potential implications for online businesses as well as third party certification and assurance services.
Original languageEnglish
Pages (from-to)26-44
Number of pages19
JournalJournal of Global Information Management
Volume16
Issue number3
DOIs
Publication statusPublished - 1 Sep 2008

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Industry
Consumer trust
Assurance services
Transference
Certification
Trust in e-commerce
Hong Kong
Business risk
National cultures
Purchase
Privacy

Cite this

GREENBERG, Robert ; WONG, On Wing, Bernard ; LUI, Man Ching, Gladie. / Culture and consumer trust in online businesses. In: Journal of Global Information Management. 2008 ; Vol. 16, No. 3. pp. 26-44.
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Culture and consumer trust in online businesses. / GREENBERG, Robert; WONG, On Wing, Bernard; LUI, Man Ching, Gladie.

In: Journal of Global Information Management, Vol. 16, No. 3, 01.09.2008, p. 26-44.

Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

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