Designing Service Level Agreements for Inventory Management

Li Ping LIANG, Derek ATKINS

Research output: Other Conference ContributionsConference Paper (other)

Abstract

Service level agreements (SLA) are often observed in practice to manage suppliers’ performance. Under an SLA, a supplier agrees to meet a
pre-specified service level over a review period. We consider one common application of SLAs to inventory management in decentralized supply chains from a principal-agent perspective. We examine some fundamental issues of SLA design.
Original languageEnglish
Publication statusPublished - 7 May 2010
Event21th Annual Conference of the Production and Operations Management Society - Vancouver, Canada
Duration: 7 May 201010 May 2010
https://www.pomsmeetings.org/ConfProceedings/015/

Conference

Conference21th Annual Conference of the Production and Operations Management Society
Abbreviated titlePOM 2010
CountryCanada
CityVancouver
Period7/05/1010/05/10
Internet address

Fingerprint

Service level agreement
Inventory management
Service levels
Supplier performance
Suppliers
Decentralized supply chain

Cite this

LIANG, L. P., & ATKINS, D. (2010). Designing Service Level Agreements for Inventory Management. Paper presented at 21th Annual Conference of the Production and Operations Management Society, Vancouver, Canada.
LIANG, Li Ping ; ATKINS, Derek. / Designing Service Level Agreements for Inventory Management. Paper presented at 21th Annual Conference of the Production and Operations Management Society, Vancouver, Canada.
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author = "LIANG, {Li Ping} and Derek ATKINS",
year = "2010",
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note = "21th Annual Conference of the Production and Operations Management Society, POM 2010 ; Conference date: 07-05-2010 Through 10-05-2010",
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LIANG, LP & ATKINS, D 2010, 'Designing Service Level Agreements for Inventory Management', Paper presented at 21th Annual Conference of the Production and Operations Management Society, Vancouver, Canada, 7/05/10 - 10/05/10.

Designing Service Level Agreements for Inventory Management. / LIANG, Li Ping; ATKINS, Derek.

2010. Paper presented at 21th Annual Conference of the Production and Operations Management Society, Vancouver, Canada.

Research output: Other Conference ContributionsConference Paper (other)

TY - CONF

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AU - LIANG, Li Ping

AU - ATKINS, Derek

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AB - Service level agreements (SLA) are often observed in practice to manage suppliers’ performance. Under an SLA, a supplier agrees to meet apre-specified service level over a review period. We consider one common application of SLAs to inventory management in decentralized supply chains from a principal-agent perspective. We examine some fundamental issues of SLA design.

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LIANG LP, ATKINS D. Designing Service Level Agreements for Inventory Management. 2010. Paper presented at 21th Annual Conference of the Production and Operations Management Society, Vancouver, Canada.