Designing Service Level Agreements for Inventory Management

Li Ping LIANG; Derek ATKINS

Designing Service Level Agreements for Inventory Management

Department of Computing and Decision Sciences

Research output: Other Conference Contributions › Conference Paper (other) › Research › peer-review

Abstract

Service level agreements (SLA) are often observed in practice to manage suppliers’ performance. Under an SLA, a supplier agrees to meet a
pre-specified service level over a review period. We consider one common application of SLAs to inventory management in decentralized supply chains from a principal-agent perspective. We examine some fundamental issues of SLA design.

Original language	English
Publication status	Published - 7 May 2010
Event	21th Annual Conference of the Production and Operations Management Society - Vancouver, Canada Duration: 7 May 2010 → 10 May 2010 https://www.pomsmeetings.org/ConfProceedings/015/

Conference

Conference	21th Annual Conference of the Production and Operations Management Society
Abbreviated title	POM 2010
Country/Territory	Canada
City	Vancouver
Period	7/05/10 → 10/05/10
Internet address	https://www.pomsmeetings.org/ConfProceedings/015/

Cite this

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AU - LIANG, Li Ping

AU - ATKINS, Derek

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AB - Service level agreements (SLA) are often observed in practice to manage suppliers’ performance. Under an SLA, a supplier agrees to meet apre-specified service level over a review period. We consider one common application of SLAs to inventory management in decentralized supply chains from a principal-agent perspective. We examine some fundamental issues of SLA design.

UR - https://www.pomsmeetings.org/ConfProceedings/015/programbooklet.pdf

M3 - Conference Paper (other)

T2 - 21th Annual Conference of the Production and Operations Management Society

Y2 - 7 May 2010 through 10 May 2010

ER -

Designing Service Level Agreements for Inventory Management

Abstract

Conference

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