Development and validation of the service leadership knowledge scale in a Chinese context

Daniel T.L. SHEK*, Li LIN, Hildie LEUNG, Lu YU, Cecilia M.S. MA, Xiang LI

*Corresponding author for this work

Research output: Journal PublicationsJournal Article (refereed)peer-review


The notion of service leadership has been proposed to capture the ideal leadership model in service economies. However, there has been a lack of scientific measures that can operationalize the service leadership model. We thus developed a knowledge scale to capture the essential knowledge points of service leadership model in a format of multiple-choice question. The current study reported the development and content validation of this Service Leadership Knowledge Scale with four experts. The results showed that the majority of the items were rated as relevant to, clear, and representative of service leadership model. The development of this knowledge scale helps further construct a theoretical model of service leadership.

Original languageEnglish
Pages (from-to)125-136
Number of pages12
JournalInternational Journal on Disability and Human Development
Issue number1
Publication statusPublished - 2018
Externally publishedYes

Bibliographical note

Funding Information:
With the financial support of the Victor and William Fung Foundation, the Fung Service Leadership Initiative (FSLI) was launched in 2012 to support the development of service leadership education amongst the eight government-funded universities. As a member of the FSLI, The Hong Kong Polytechnic University (PolyU) has developed both credit-bearing courses and non-credit bearing programs on service leadership. In particular, multiple evaluation strategies including objective outcome evaluation, subjective outcome evaluation, and qualitative evaluation were used to evaluate the implementation and impact of the courses and programs. Results generally revealed that the students showed positive changes in their service leadership qualities after joining the course or program and they generally had positive perceptions of the courses and instructors. The related evaluation findings can be seen in two recent published special issues.

Publisher Copyright:
© Nova Science Publishers, Inc.


  • Content validation
  • Knowledge scale
  • Scale development
  • Service leadership


Dive into the research topics of 'Development and validation of the service leadership knowledge scale in a Chinese context'. Together they form a unique fingerprint.

Cite this