Development and validation of the service leadership knowledge scale in a Chinese context

Daniel T.L. SHEK; Li LIN; Hildie LEUNG; Lu YU; Cecilia M.S. MA; Xiang LI

Development and validation of the service leadership knowledge scale in a Chinese context

Daniel T.L. SHEK^*, Li LIN, Hildie LEUNG, Lu YU, Cecilia M.S. MA, Xiang LI

^*Corresponding author for this work

Research output: Journal Publications › Journal Article (refereed) › peer-review

Abstract

The notion of service leadership has been proposed to capture the ideal leadership model in service economies. However, there has been a lack of scientific measures that can operationalize the service leadership model. We thus developed a knowledge scale to capture the essential knowledge points of service leadership model in a format of multiple-choice question. The current study reported the development and content validation of this Service Leadership Knowledge Scale with four experts. The results showed that the majority of the items were rated as relevant to, clear, and representative of service leadership model. The development of this knowledge scale helps further construct a theoretical model of service leadership.

Original language	English
Pages (from-to)	125-136
Number of pages	12
Journal	International Journal on Disability and Human Development
Volume	17
Issue number	1
Publication status	Published - 2018
Externally published	Yes

Bibliographical note

Funding Information:
With the financial support of the Victor and William Fung Foundation, the Fung Service Leadership Initiative (FSLI) was launched in 2012 to support the development of service leadership education amongst the eight government-funded universities. As a member of the FSLI, The Hong Kong Polytechnic University (PolyU) has developed both credit-bearing courses and non-credit bearing programs on service leadership. In particular, multiple evaluation strategies including objective outcome evaluation, subjective outcome evaluation, and qualitative evaluation were used to evaluate the implementation and impact of the courses and programs. Results generally revealed that the students showed positive changes in their service leadership qualities after joining the course or program and they generally had positive perceptions of the courses and instructors. The related evaluation findings can be seen in two recent published special issues.

Publisher Copyright:
© Nova Science Publishers, Inc.

Keywords

Content validation
Knowledge scale
Scale development
Service leadership

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Cite this

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title = "Development and validation of the service leadership knowledge scale in a Chinese context",

abstract = "The notion of service leadership has been proposed to capture the ideal leadership model in service economies. However, there has been a lack of scientific measures that can operationalize the service leadership model. We thus developed a knowledge scale to capture the essential knowledge points of service leadership model in a format of multiple-choice question. The current study reported the development and content validation of this Service Leadership Knowledge Scale with four experts. The results showed that the majority of the items were rated as relevant to, clear, and representative of service leadership model. The development of this knowledge scale helps further construct a theoretical model of service leadership.",

keywords = "Content validation, Knowledge scale, Scale development, Service leadership",

author = "SHEK, {Daniel T.L.} and Li LIN and Hildie LEUNG and Lu YU and MA, {Cecilia M.S.} and Xiang LI",

note = "Funding Information: With the financial support of the Victor and William Fung Foundation, the Fung Service Leadership Initiative (FSLI) was launched in 2012 to support the development of service leadership education amongst the eight government-funded universities. As a member of the FSLI, The Hong Kong Polytechnic University (PolyU) has developed both credit-bearing courses and non-credit bearing programs on service leadership. In particular, multiple evaluation strategies including objective outcome evaluation, subjective outcome evaluation, and qualitative evaluation were used to evaluate the implementation and impact of the courses and programs. Results generally revealed that the students showed positive changes in their service leadership qualities after joining the course or program and they generally had positive perceptions of the courses and instructors. The related evaluation findings can be seen in two recent published special issues. Publisher Copyright: {\textcopyright} Nova Science Publishers, Inc.",

year = "2018",

language = "English",

volume = "17",

pages = "125--136",

journal = "International Journal on Disability and Human Development",

issn = "2191-1231",

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TY - JOUR

T1 - Development and validation of the service leadership knowledge scale in a Chinese context

AU - SHEK, Daniel T.L.

AU - LIN, Li

AU - LEUNG, Hildie

AU - YU, Lu

AU - MA, Cecilia M.S.

AU - LI, Xiang

N1 - Funding Information: With the financial support of the Victor and William Fung Foundation, the Fung Service Leadership Initiative (FSLI) was launched in 2012 to support the development of service leadership education amongst the eight government-funded universities. As a member of the FSLI, The Hong Kong Polytechnic University (PolyU) has developed both credit-bearing courses and non-credit bearing programs on service leadership. In particular, multiple evaluation strategies including objective outcome evaluation, subjective outcome evaluation, and qualitative evaluation were used to evaluate the implementation and impact of the courses and programs. Results generally revealed that the students showed positive changes in their service leadership qualities after joining the course or program and they generally had positive perceptions of the courses and instructors. The related evaluation findings can be seen in two recent published special issues. Publisher Copyright: © Nova Science Publishers, Inc.

PY - 2018

Y1 - 2018

N2 - The notion of service leadership has been proposed to capture the ideal leadership model in service economies. However, there has been a lack of scientific measures that can operationalize the service leadership model. We thus developed a knowledge scale to capture the essential knowledge points of service leadership model in a format of multiple-choice question. The current study reported the development and content validation of this Service Leadership Knowledge Scale with four experts. The results showed that the majority of the items were rated as relevant to, clear, and representative of service leadership model. The development of this knowledge scale helps further construct a theoretical model of service leadership.

AB - The notion of service leadership has been proposed to capture the ideal leadership model in service economies. However, there has been a lack of scientific measures that can operationalize the service leadership model. We thus developed a knowledge scale to capture the essential knowledge points of service leadership model in a format of multiple-choice question. The current study reported the development and content validation of this Service Leadership Knowledge Scale with four experts. The results showed that the majority of the items were rated as relevant to, clear, and representative of service leadership model. The development of this knowledge scale helps further construct a theoretical model of service leadership.

KW - Content validation

KW - Knowledge scale

KW - Scale development

KW - Service leadership

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UR - https://novapublishers.com/shop/volume-17-issue-1-international-journal-on-disability-and-human-development/

M3 - Journal Article (refereed)

AN - SCOPUS:85062765318

SN - 2191-1231

VL - 17

SP - 125

EP - 136

JO - International Journal on Disability and Human Development

JF - International Journal on Disability and Human Development

IS - 1

ER -

Development and validation of the service leadership knowledge scale in a Chinese context

Abstract

Bibliographical note

Keywords

UN SDGs

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Development and validation of the service leadership knowledge scale in a chinese context

Cite this