Development and validation of the service leadership knowledge scale in a chinese context

Daniel T.L. SHEK*, Li LIN, Hildie LEUNG, Lu YU, Cecilia M.S. MA, Xiang LI

*Corresponding author for this work

Research output: Book Chapters | Papers in Conference ProceedingsBook ChapterResearchpeer-review

1 Citation (Scopus)


The notion of service leadership has been proposed to capture the ideal leadership model in service economies. However, there has been a lack of scientific measures that can operationalize the service leadership model. We thus developed a knowledge scale to capture the essential knowledge points of service leadership model in a format of multiple-choice question. The current study reported the development and content validation of this Service Leadership Knowledge Scale by four experts. The results showed that the majority of the items were rated as relevant to, clear, and representative of service leadership model. The development of this knowledge scale helps further construct a theoretical model of service leadership.

Original languageEnglish
Title of host publicationService Leadership Education for University Students
EditorsDaniel T.L. SHEK, Po CHUNG, Li LIN, Joav MERRICK
PublisherNova Science Publishers, Inc.
Number of pages26
ISBN (Electronic)9781536119695
ISBN (Print)9781536119497
Publication statusPublished - Jun 2017
Externally publishedYes

Publication series

NamePublic Health: Practices, Methods and Policies
PublisherNova Science Publishers

Bibliographical note

The Fung Service Leadership Education Initiative and this work were financially supported by the Victor and William Fung Foundation. This chapter is based on a paper published in the International Journal on Disability and Human Development 2018;17(1) issue.

Publisher Copyright:
© 2017 Nova Science Publishers, Inc.


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