Effect of emotional dissonance on organizational citizenship behavior : testing the stressor-strain-outcome model

Francis, Yue Lok CHEUNG, Ray Yu-Hin CHEUNG

Research output: Journal PublicationsJournal Article (refereed)

14 Citations (Scopus)


In this study, the stressor-strain-outcome (SSO) model developed by Koeske and Koeske was adopted to examine the mediating effect of burnout between emotional dissonance and organizational citizenship behavior (OCB). The study involved 264 full-time Chinese school teachers (82 men, 16 women, and 22 individuals whose genders were not specified; mean age = 34.4 years and SD = 8.09 years). Correlation analysis showed that emotional dissonance is positively related to all three burnout dimensions (i.e., emotional exhaustion, depersonalization, and lack of personal accomplishment). Emotional dissonance is also negatively related to OCB toward individuals. Results from structural equation modeling support the SSO model, which states that emotional dissonance first leads to burnout and then to lower OCB. The limitations and implications to the school management, such as provision of emotional regulation training and strengthening of the social network system, were also discussed.
Original languageEnglish
Pages (from-to)89-103
Number of pages15
JournalThe Journal of Psychology : Interdisciplinary and Applied
Issue number1
Early online date15 Nov 2012
Publication statusPublished - 2013



  • emotional dissonance
  • organizational citizenship behavior (OCB)
  • burnout
  • stress–strain–outcome model
  • structural equation modeling
  • mediation

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