TY - JOUR
T1 - Effect of emotional dissonance on organizational citizenship behavior : testing the stressor-strain-outcome model
AU - CHEUNG, Francis, Yue Lok
AU - CHEUNG, Ray Yu-Hin
PY - 2013
Y1 - 2013
N2 - In this study, the stressor-strain-outcome (SSO) model developed by Koeske and Koeske was adopted to examine the mediating effect of burnout between emotional dissonance and organizational citizenship behavior (OCB). The study involved 264 full-time Chinese school teachers (82 men, 16 women, and 22 individuals whose genders were not specified; mean age = 34.4 years and SD = 8.09 years). Correlation analysis showed that emotional dissonance is positively related to all three burnout dimensions (i.e., emotional exhaustion, depersonalization, and lack of personal accomplishment). Emotional dissonance is also negatively related to OCB toward individuals. Results from structural equation modeling support the SSO model, which states that emotional dissonance first leads to burnout and then to lower OCB. The limitations and implications to the school management, such as provision of emotional regulation training and strengthening of the social network system, were also discussed.
AB - In this study, the stressor-strain-outcome (SSO) model developed by Koeske and Koeske was adopted to examine the mediating effect of burnout between emotional dissonance and organizational citizenship behavior (OCB). The study involved 264 full-time Chinese school teachers (82 men, 16 women, and 22 individuals whose genders were not specified; mean age = 34.4 years and SD = 8.09 years). Correlation analysis showed that emotional dissonance is positively related to all three burnout dimensions (i.e., emotional exhaustion, depersonalization, and lack of personal accomplishment). Emotional dissonance is also negatively related to OCB toward individuals. Results from structural equation modeling support the SSO model, which states that emotional dissonance first leads to burnout and then to lower OCB. The limitations and implications to the school management, such as provision of emotional regulation training and strengthening of the social network system, were also discussed.
KW - emotional dissonance
KW - organizational citizenship behavior (OCB)
KW - burnout
KW - stress–strain–outcome model
KW - structural equation modeling
KW - mediation
UR - http://commons.ln.edu.hk/sw_master/439
UR - https://www.scopus.com/inward/record.uri?eid=2-s2.0-84870471864&doi=10.1080%2f00223980.2012.676576&partnerID=40&md5=76a89145981b730bf05334880cb7099b
U2 - 10.1080/00223980.2012.676576
DO - 10.1080/00223980.2012.676576
M3 - Journal Article (refereed)
SN - 0022-3980
VL - 147
SP - 89
EP - 103
JO - The Journal of Psychology : Interdisciplinary and Applied
JF - The Journal of Psychology : Interdisciplinary and Applied
IS - 1
ER -