Effect of job insecurity, anxiety and personal resources on job satisfaction among casino employees in Macau : A moderated mediation analysis

Francis Yue Lok CHEUNG*, Anise M.S. WU, Ching Chi Cindia LAM

*Corresponding author for this work

Research output: Journal PublicationsJournal Article (refereed)

2 Citations (Scopus)


This study examined if anxiety mediates the relationship between job insecurity and job dissatisfaction by using affective events theory. The moderating effect of psychological capital and perceived employability on the hypothesized mediation effect of anxiety was also investigated. A convenient sample of 1,014 full-time casino and hotel employees in Macau, China, was recruited for a cross-sectional questionnaire survey. Research hypotheses were tested using SPSS Process Marco. As hypothesized, anxiety mediated the relationship between job insecurity and job dissatisfaction. Moderated mediation analyses showed that psychological capital and perceived employability moderated the hypothesized mediation effect, which was observed only when these personal resources were low. This study integrated the affective state in understanding the impact of job insecurity and provided empirical evidence on the role of personal resources in mitigating the impact of job insecurity. The findings present implications for developing effective management strategies and practices to manage job insecurity issues.



Original languageEnglish
Pages (from-to)379-396
Number of pages18
JournalJournal of Hospitality Marketing and Management
Issue number3
Early online date15 Oct 2018
Publication statusPublished - Apr 2019


Bibliographical note

This work was supported by the Faculty of Social Sciences, Lingnan University;


  • anxiety
  • Job insecurity
  • job satisfaction
  • personal resources

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