Effect of job insecurity, anxiety and personal resources on job satisfaction among casino employees in Macau : A moderated mediation analysis

Francis Yue Lok CHEUNG*, Anise M.S. WU, Ching Chi Cindia LAM

*Corresponding author for this work

Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

1 Scopus Citations

Abstract

This study examined if anxiety mediates the relationship between job insecurity and job dissatisfaction by using affective events theory. The moderating effect of psychological capital and perceived employability on the hypothesized mediation effect of anxiety was also investigated. A convenient sample of 1,014 full-time casino and hotel employees in Macau, China, was recruited for a cross-sectional questionnaire survey. Research hypotheses were tested using SPSS Process Marco. As hypothesized, anxiety mediated the relationship between job insecurity and job dissatisfaction. Moderated mediation analyses showed that psychological capital and perceived employability moderated the hypothesized mediation effect, which was observed only when these personal resources were low. This study integrated the affective state in understanding the impact of job insecurity and provided empirical evidence on the role of personal resources in mitigating the impact of job insecurity. The findings present implications for developing effective management strategies and practices to manage job insecurity issues.

摘要

本研究运用情绪事件理论探讨焦虑是否介导了工作不安全感与工作不满意的关系。心理资本和感知就业能力对焦虑中介效应的调节作用也进行了研究。本研究以澳门1014名全职赌场及酒店员工为样本,进行横断面问卷调查。研究假设使用SPSS过程MARCO进行测试。假设,焦虑介导的工作不安全感和工作不满之间的关系。适度的中介分析表明,心理资本和感知就业能力调节了假设中介效应,只有当这些个人资源低时才观察到。本研究整合了情感状态对工作不安全感的影响,为个人资源在缓解工作不安全感中的作用提供了实证依据。这些发现对制定有效的管理策略和实践来管理工作不安全问题具有重要意义。

Original languageEnglish
Pages (from-to)379-396
Number of pages18
JournalJournal of Hospitality Marketing and Management
Volume28
Issue number3
Early online date15 Oct 2018
DOIs
Publication statusPublished - Apr 2019

Fingerprint

Job satisfaction
Hotels
Personnel
resource
questionnaire survey
effect
analysis
Macau
Resources
Job insecurity
Mediation
Casino
Anxiety
Employees

Bibliographical note

This work was supported by the Faculty of Social Sciences, Lingnan University;

Keywords

  • anxiety
  • Job insecurity
  • job satisfaction
  • personal resources

Cite this

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title = "Effect of job insecurity, anxiety and personal resources on job satisfaction among casino employees in Macau : A moderated mediation analysis",
abstract = "This study examined if anxiety mediates the relationship between job insecurity and job dissatisfaction by using affective events theory. The moderating effect of psychological capital and perceived employability on the hypothesized mediation effect of anxiety was also investigated. A convenient sample of 1,014 full-time casino and hotel employees in Macau, China, was recruited for a cross-sectional questionnaire survey. Research hypotheses were tested using SPSS Process Marco. As hypothesized, anxiety mediated the relationship between job insecurity and job dissatisfaction. Moderated mediation analyses showed that psychological capital and perceived employability moderated the hypothesized mediation effect, which was observed only when these personal resources were low. This study integrated the affective state in understanding the impact of job insecurity and provided empirical evidence on the role of personal resources in mitigating the impact of job insecurity. The findings present implications for developing effective management strategies and practices to manage job insecurity issues.摘要本研究运用情绪事件理论探讨焦虑是否介导了工作不安全感与工作不满意的关系。心理资本和感知就业能力对焦虑中介效应的调节作用也进行了研究。本研究以澳门1014名全职赌场及酒店员工为样本,进行横断面问卷调查。研究假设使用SPSS过程MARCO进行测试。假设,焦虑介导的工作不安全感和工作不满之间的关系。适度的中介分析表明,心理资本和感知就业能力调节了假设中介效应,只有当这些个人资源低时才观察到。本研究整合了情感状态对工作不安全感的影响,为个人资源在缓解工作不安全感中的作用提供了实证依据。这些发现对制定有效的管理策略和实践来管理工作不安全问题具有重要意义。",
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author = "CHEUNG, {Francis Yue Lok} and WU, {Anise M.S.} and LAM, {Ching Chi Cindia}",
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Effect of job insecurity, anxiety and personal resources on job satisfaction among casino employees in Macau : A moderated mediation analysis. / CHEUNG, Francis Yue Lok; WU, Anise M.S.; LAM, Ching Chi Cindia.

In: Journal of Hospitality Marketing and Management, Vol. 28, No. 3, 04.2019, p. 379-396.

Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

TY - JOUR

T1 - Effect of job insecurity, anxiety and personal resources on job satisfaction among casino employees in Macau : A moderated mediation analysis

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AU - WU, Anise M.S.

AU - LAM, Ching Chi Cindia

N1 - This work was supported by the Faculty of Social Sciences, Lingnan University;

PY - 2019/4

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N2 - This study examined if anxiety mediates the relationship between job insecurity and job dissatisfaction by using affective events theory. The moderating effect of psychological capital and perceived employability on the hypothesized mediation effect of anxiety was also investigated. A convenient sample of 1,014 full-time casino and hotel employees in Macau, China, was recruited for a cross-sectional questionnaire survey. Research hypotheses were tested using SPSS Process Marco. As hypothesized, anxiety mediated the relationship between job insecurity and job dissatisfaction. Moderated mediation analyses showed that psychological capital and perceived employability moderated the hypothesized mediation effect, which was observed only when these personal resources were low. This study integrated the affective state in understanding the impact of job insecurity and provided empirical evidence on the role of personal resources in mitigating the impact of job insecurity. The findings present implications for developing effective management strategies and practices to manage job insecurity issues.摘要本研究运用情绪事件理论探讨焦虑是否介导了工作不安全感与工作不满意的关系。心理资本和感知就业能力对焦虑中介效应的调节作用也进行了研究。本研究以澳门1014名全职赌场及酒店员工为样本,进行横断面问卷调查。研究假设使用SPSS过程MARCO进行测试。假设,焦虑介导的工作不安全感和工作不满之间的关系。适度的中介分析表明,心理资本和感知就业能力调节了假设中介效应,只有当这些个人资源低时才观察到。本研究整合了情感状态对工作不安全感的影响,为个人资源在缓解工作不安全感中的作用提供了实证依据。这些发现对制定有效的管理策略和实践来管理工作不安全问题具有重要意义。

AB - This study examined if anxiety mediates the relationship between job insecurity and job dissatisfaction by using affective events theory. The moderating effect of psychological capital and perceived employability on the hypothesized mediation effect of anxiety was also investigated. A convenient sample of 1,014 full-time casino and hotel employees in Macau, China, was recruited for a cross-sectional questionnaire survey. Research hypotheses were tested using SPSS Process Marco. As hypothesized, anxiety mediated the relationship between job insecurity and job dissatisfaction. Moderated mediation analyses showed that psychological capital and perceived employability moderated the hypothesized mediation effect, which was observed only when these personal resources were low. This study integrated the affective state in understanding the impact of job insecurity and provided empirical evidence on the role of personal resources in mitigating the impact of job insecurity. The findings present implications for developing effective management strategies and practices to manage job insecurity issues.摘要本研究运用情绪事件理论探讨焦虑是否介导了工作不安全感与工作不满意的关系。心理资本和感知就业能力对焦虑中介效应的调节作用也进行了研究。本研究以澳门1014名全职赌场及酒店员工为样本,进行横断面问卷调查。研究假设使用SPSS过程MARCO进行测试。假设,焦虑介导的工作不安全感和工作不满之间的关系。适度的中介分析表明,心理资本和感知就业能力调节了假设中介效应,只有当这些个人资源低时才观察到。本研究整合了情感状态对工作不安全感的影响,为个人资源在缓解工作不安全感中的作用提供了实证依据。这些发现对制定有效的管理策略和实践来管理工作不安全问题具有重要意义。

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DO - 10.1080/19368623.2019.1525332

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JO - Journal of Hospitality Marketing and Management

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