This paper uses a configurational approach to identify dominant outsourcing governance approaches used by practitioners. It also aims to examine whether certain combination(s) of client firm capabilities, supplier firm capabilities, contractual governance elements, and relational governance elements could lead to better outsourcing performance. Four dominant governance approaches emerge based on the data analysis results of 175 client informants, namely, optimal, relationship building, interdependent, and loose control. The results also indicate that three measures of outsourcing performance (financial return, service quality, and innovation) vary differently across these four governance approaches. In addition, this study suggests that more than one governance approach can lead to same outsourcing outcome. This study provides insights to both IS researchers and outsourcing practitioners regarding effective outsourcing governance. Future research could focus on both client and provider's perspectives and the dynamic nature of outsourcing governance.
|Title of host publication||Proceedings of the 22nd Pacific Asia Conference on Information Systems - Opportunities and Challenges for the Digitized Society|
|Subtitle of host publication||Are We Ready?|
|Editors||Motonari TANABU, Dai SENOO|
|Publisher||Association for Information Systems|
|Publication status||Published - 2018|
|Event||22nd Pacific Asia Conference on Information Systems - Opportunities and Challenges for the Digitized Society: Are We Ready? - Yokohama, Japan|
Duration: 26 Jun 2018 → 30 Jun 2018
|Conference||22nd Pacific Asia Conference on Information Systems - Opportunities and Challenges for the Digitized Society: Are We Ready?|
|Abbreviated title||PACIS 2018|
|Period||26/06/18 → 30/06/18|
Bibliographical notePublisher Copyright:
© PACIS 2018.
- Client's perspective
- Configurational approach