Effects of age, gender, and emotional labor strategies on job outcomes : moderated mediation analyses

Yue Lok, Francis CHEUNG, Catherine So Kum TANG

Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

31 Citations (Scopus)

Abstract

Based on socioemotional selectivity theory (SST; Carstensen, Isaacowitz, and Charles, 1999), we examined the role of age on the selection of emotional labor strategies, and how the latter mediated the association between age / gender and job satisfaction as well as psychological health. We also examined whether gender would moderate the association between age and emotional labor strategies. Correlation results showed that age was related to the use of deep acting and the expression of naturally felt emotions. Furthermore, results showed that the conditional indirect effect of deep acting between age and job satisfaction was significant, and the significant effect was found in both gender groups. Limitations and practical implications are discussed.
Original languageEnglish
Pages (from-to)323-339
Number of pages17
JournalApplied Psychology: Health and Well-Being
Volume2
Issue number3
DOIs
Publication statusPublished - 1 Nov 2010

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Job Satisfaction
Emotions
Psychology
Health

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Effects of age, gender, and emotional labor strategies on job outcomes : moderated mediation analyses. / CHEUNG, Yue Lok, Francis; TANG, Catherine So Kum.

In: Applied Psychology: Health and Well-Being, Vol. 2, No. 3, 01.11.2010, p. 323-339.

Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

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AB - Based on socioemotional selectivity theory (SST; Carstensen, Isaacowitz, and Charles, 1999), we examined the role of age on the selection of emotional labor strategies, and how the latter mediated the association between age / gender and job satisfaction as well as psychological health. We also examined whether gender would moderate the association between age and emotional labor strategies. Correlation results showed that age was related to the use of deep acting and the expression of naturally felt emotions. Furthermore, results showed that the conditional indirect effect of deep acting between age and job satisfaction was significant, and the significant effect was found in both gender groups. Limitations and practical implications are discussed.

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