Emotion regulation as a boundary condition of the relationship between team conflict and performance : a multi-level examination

Jane Yan JIANG, Xiao ZHANG, Dean TJOSVOLD

Research output: Journal PublicationsJournal Article (refereed)

34 Citations (Scopus)

Abstract

Although task conflict is widely believed to be beneficial whereas relationship conflict is destructive, evidence overall does not support this conclusion. This study develops the idea that the emotion regulation abilities of team members affect how they manage task and relationship conflict, both as individuals and as a team. Findings from a field study involving 39 teams support the argument that individuals skilled in emotion regulation can take advantage of task conflict to perform effectively and limit the negative impact of relationship conflict. Groups that have individuals highly skilled in emotion regulation were also found to make good use of team conflict. Results suggest that emotion regulation skills contribute to the effective management of task conflict and relationship conflict at both individual and group levels.
Original languageEnglish
Pages (from-to)714-734
Number of pages21
JournalJournal of Organizational Behavior
Volume34
Issue number5
Early online date19 Jun 2013
DOIs
Publication statusPublished - Jul 2013

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Keywords

  • collaboration
  • emotion regulation
  • relationship conflict
  • task conflict

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