Emotional labor: A two-wave longitudinal person-centered approach.

Nathan NGUYEN*, Francis CHEUNG, Florence STINGLHAMBER

*Corresponding author for this work

Research output: Journal PublicationsJournal Article (refereed)peer-review

Abstract

To date, scholars advocate adopting a person-centered approach in the study of emotional labor since it gives a more realistic representation of the use of emotional regulation strategies. More importantly, a crucial yet under-explored issue is the understanding of the stability of latent profiles of emotional labor over time. Accordingly, this research aimed to investigate the stability of these profiles, based on workers’ use of surface acting and deep acting, over 3 months. We also analyzed the role of organizational dehumanization, positive affectivity, and negative affectivity in the prediction of profile membership as well as the relationships between these profiles and several job-related outcomes (i.e., job satisfaction, affective commitment, emotional exhaustion, and turnover intentions). Latent profile analyses conducted on a sample of 425 employees revealed five latent profiles of emotional labor that were stable over time. Latent profile transition analyses indicated that most of the employees remained in their initial profile. Organizational dehumanization and negative affectivity, but not positive affectivity, predicted profile membership. Finally, we corroborated that surface actors were related to the worst outcomes, while deep actors were associated with the most adaptive outcomes. As such, these findings provide further evidence to adopt a person-centered approach to the study of emotional labor.
Original languageEnglish
Pages (from-to)1-13
Number of pages13
JournalInternational Journal of Stress Management
Volume29
Issue number1
Early online date30 Dec 2021
DOIs
Publication statusPublished - Feb 2022

Bibliographical note

This study was funded by the “Fonds Spéciaux de la Recherche” of the Université catholique de Louvain and by ARC under grant n°16/20-071 of the French Community of Belgium.
On behalf of all authors, the corresponding author declares that there is no conflict of interest, all procedures performed in studies involving human participants were in accordance with the ethical standards of the ethics commission of the Institute of Research in Psychological Sciences (Université catholique de Louvain, Belgium; Approval number Projet2017-01), and the ideas and data appearing in the present manuscript have never been used or presented elsewhere

Keywords

  • Deep acting
  • Dispositional affect
  • Latent transition analysis
  • Organizational dehumanization
  • Surface acting

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