Emotional labor and occupational well-being : Latent profile transition analysis approach

Francis CHEUNG*, Vivian Miu-Chi LUN, Mike W.L. CHEUNG

*Corresponding author for this work

Research output: Journal PublicationsJournal Article (refereed)peer-review

16 Citations (Scopus)


This study used the latent profile transition analysis (LPTA) to analyze whether emotional labor profiles change across time and how these profiles relate to occupational well-being (i.e., job satisfaction, quality of work life, psychological distress, and work-family conflict). A total of 155 full-time Chinese employees completed the questionnaire survey at two time points. Three latent profiles were identified at Time 1 and the same profiles were replicated at Time 2. We determined that the majority of the participants retained the original profiles. Lastly, occupational well-being differed significantly across the identified profiles. The limitations and implications of this study were also provided.

Original languageEnglish
Article number1084
Number of pages9
JournalFrontiers in Psychology
Publication statusPublished - 3 Jul 2018


  • Emotional labor
  • Job satisfaction
  • Latent profile transition analysis
  • Psychological distress
  • Workload


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