Emotional labor and occupational well-being : Latent profile transition analysis approach

Francis CHEUNG*, Vivian Miu-Chi LUN, Mike W.L. CHEUNG

*Corresponding author for this work

Research output: Journal PublicationsJournal Article (refereed)

Abstract

This study used the latent profile transition analysis (LPTA) to analyze whether emotional labor profiles change across time and how these profiles relate to occupational well-being (i.e., job satisfaction, quality of work life, psychological distress, and work-family conflict). A total of 155 full-time Chinese employees completed the questionnaire survey at two time points. Three latent profiles were identified at Time 1 and the same profiles were replicated at Time 2. We determined that the majority of the participants retained the original profiles. Lastly, occupational well-being differed significantly across the identified profiles. The limitations and implications of this study were also provided.

Original languageEnglish
Article number1084
Number of pages9
JournalFrontiers in Psychology
Volume9
DOIs
Publication statusPublished - 3 Jul 2018

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Keywords

  • Emotional labor
  • Job satisfaction
  • Latent profile transition analysis
  • Psychological distress
  • Workload

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