Evaluating Service Leadership Programs with Multiple Strategies

Daniel T.L. SHEK*, Li LIN

*Corresponding author for this work

Research output: Book Chapters | Papers in Conference ProceedingsBook ChapterResearchpeer-review

10 Citations (Scopus)


Despite the growing numbers of leadership programs, little is known about the effectiveness of such programs. In view of this, evaluation research is integrated into the implementation of service leadership programs at The Hong Kong Polytechnic University (PolyU). In this chapter, evaluation methods based on objective outcome evaluation, subjective outcome evaluation, process evaluation, and qualitative evaluation are outlined. The findings of evaluation research adopting these methods are reported to show the effectiveness of service leadership programs at PolyU. Overall, results indicate that service leadership programs at PolyU have a beneficial impact for students.

Original languageEnglish
Title of host publicationPromoting Service Leadership Qualities in University Students: The Case of Hong Kong
EditorsDaniel T.L SHEK, Po CHUNG
Number of pages15
ISBN (Electronic)9789811012686
ISBN (Print)9789812875143
Publication statusPublished - 2015
Externally publishedYes

Publication series

NameQuality of Life in Asia
ISSN (Print)2211-0550
ISSN (Electronic)2211-0569

Bibliographical note

This preparation for this paper and the Service Leadership project are financially supported by the Victor and William Fung Foundation. The authorship is equally shared by the first author and second author.

Publisher Copyright:
© 2015, Springer Science+Business Media Singapore.


  • Program effectiveness
  • Program evaluation
  • Service leadership program
  • University students


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