Experiences in Working at Residential Care Home for the Elderly : Voices from Health Care Workers

Sui Yu YAU, Linda Yin King LEE, Siu Yin LI, Shixin HUANG, Sin Ping LAW, Sze Ki LAI, Janet Lok Chun LEE, Suet Lai WONG*

*Corresponding author for this work

Research output: Book Chapters | Papers in Conference ProceedingsBook ChapterResearchpeer-review


With the ageing population worldwide, there is a massive demand for residential care homes for the elderly (RCHEs). Health care workers work closely with the older adults by providing basic care such as feeding, bathing, changing napkins, or assisting with activities of daily living. According to various reports and statistics, the turnover rate of health care workers is extremely high due to the “dirty work” nature, irregular working hours, lack of resources and support from employers or government, “ageing” of health care workers, etc. Research reported that the low social and occupational status, socially stigmatised, marginalised, and the social process of boundary-making also contributed to the high turnover rate of health care workers in the field. Thus, this chapter aims to uncover the voices from health care workers’ perspectives in order to understand their immediate needs for benefit from new insights. RCHEs policymakers would also gain important practical implications generated from the analysis results for developing policy initiatives to recruit and retain RCHEs workers.
Original languageEnglish
Title of host publicationGaps and Actions in Health Improvement from Hong Kong and Beyond : All for Health
EditorsBen Yuk Fai FONG, William Chi Wai WONG
PublisherSpringer Nature Singapore Pte Ltd.
ISBN (Electronic)9789819944910
ISBN (Print)9789819944903
Publication statusPublished - 28 Sept 2023

Bibliographical note

The work described in this paper was fully supported by a grant from the Research Grants Council of HKSAR, China [RGC: UGC/FDS16/M12/20].


  • Health care workers
  • Working experiences
  • Residential care home
  • Older adults


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