Explicit reforms, implicit theories and public service improvement

George BOYNE, Steve MARTIN, Richard WALKER

Research output: Journal PublicationsJournal Article (refereed)peer-review

51 Citations (Scopus)

Abstract

A framework for the explication of the theoretical basis of public management reforms is developed. The framework is applied to the Best Value regime in UK local government. The implicit assumptions of policy makers are that the Best Value regime will generate service improvements through changes in organizational structures, processes, culture and strategy content. Empirical evidence on the relationship between these variables and organizational performance is critically reviewed, and policy makers' implicit ‘theories in use’ are made explicit in the form of a simple additive model of public service improvement. In practice the actual pattern of change is likely to be mediative, reciprocal and contingent on local organizational circumstances. However, theorizing public management reforms in this way is valuable because it provides a basis for evaluating the logic of programme design, predicting effectiveness and generating testable models of the relationship between public policies, organizational changes and public service improvement. © 2004 Taylor & Francis Ltd.
Original languageEnglish
Pages (from-to)189-210
Number of pages22
JournalPublic Management Review
Volume6
Issue number2
DOIs
Publication statusPublished - 2004
Externally publishedYes

Bibliographical note

This article draws on research commissioned by the Office of the Deputy Prime Minister in the UK. The views expressed are however our own and do not necessarily represent those of the Office.

Keywords

  • Best value
  • Public management reform
  • Public service improvement

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