Grievance resolution : perceived goal interdependence and interaction patterns

Dean William TJOSVOLD, M. MORISHIMA

Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

11 Citations (Scopus)

Abstract

This study identifies behaviours and perceptions of the individuals involved that affect grievance resolutions. Based on conflict research, the study proposes that cooperative goals promote the direct, open-minded consideration of opposing views which leads to quality solutions efficiently developed Management and union representatives in two large Western Canadian forest product companies were interviewed about grievances they had handled that were and were not settled within their committee. They first described in derail a recent, significant grievance and then answered specific questions to code the incident. Structural-equation results and the analysis of the qualitative data suggest that cooperative goals induce the open-minded discussion of diverse views, which in turn results in high-quality, integrative solutions. However, with competitive goals, managers and employees interacted close-mindedly and were unable to agree upon integrative solutions efficiently. If replicated, the framework developed can help structure cooperative interdependence and guide skill training in grievance handling.
Original languageEnglish
Pages (from-to)527-548
Number of pages22
JournalRelations Industrielles : Industrial Relations
Volume54
Issue number3
Publication statusPublished - 1 Jan 1999

Fingerprint

forest product
analysis
code
conflict

Cite this

@article{593a34f5fe27424dbf14a5488e38dcc1,
title = "Grievance resolution : perceived goal interdependence and interaction patterns",
abstract = "This study identifies behaviours and perceptions of the individuals involved that affect grievance resolutions. Based on conflict research, the study proposes that cooperative goals promote the direct, open-minded consideration of opposing views which leads to quality solutions efficiently developed Management and union representatives in two large Western Canadian forest product companies were interviewed about grievances they had handled that were and were not settled within their committee. They first described in derail a recent, significant grievance and then answered specific questions to code the incident. Structural-equation results and the analysis of the qualitative data suggest that cooperative goals induce the open-minded discussion of diverse views, which in turn results in high-quality, integrative solutions. However, with competitive goals, managers and employees interacted close-mindedly and were unable to agree upon integrative solutions efficiently. If replicated, the framework developed can help structure cooperative interdependence and guide skill training in grievance handling.",
author = "TJOSVOLD, {Dean William} and M. MORISHIMA",
year = "1999",
month = "1",
day = "1",
language = "English",
volume = "54",
pages = "527--548",
journal = "Relations Industrielles",
issn = "0034-379X",
publisher = "Laval University, Department of Industrial Relations",
number = "3",

}

Grievance resolution : perceived goal interdependence and interaction patterns. / TJOSVOLD, Dean William; MORISHIMA, M.

In: Relations Industrielles : Industrial Relations, Vol. 54, No. 3, 01.01.1999, p. 527-548.

Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

TY - JOUR

T1 - Grievance resolution : perceived goal interdependence and interaction patterns

AU - TJOSVOLD, Dean William

AU - MORISHIMA, M.

PY - 1999/1/1

Y1 - 1999/1/1

N2 - This study identifies behaviours and perceptions of the individuals involved that affect grievance resolutions. Based on conflict research, the study proposes that cooperative goals promote the direct, open-minded consideration of opposing views which leads to quality solutions efficiently developed Management and union representatives in two large Western Canadian forest product companies were interviewed about grievances they had handled that were and were not settled within their committee. They first described in derail a recent, significant grievance and then answered specific questions to code the incident. Structural-equation results and the analysis of the qualitative data suggest that cooperative goals induce the open-minded discussion of diverse views, which in turn results in high-quality, integrative solutions. However, with competitive goals, managers and employees interacted close-mindedly and were unable to agree upon integrative solutions efficiently. If replicated, the framework developed can help structure cooperative interdependence and guide skill training in grievance handling.

AB - This study identifies behaviours and perceptions of the individuals involved that affect grievance resolutions. Based on conflict research, the study proposes that cooperative goals promote the direct, open-minded consideration of opposing views which leads to quality solutions efficiently developed Management and union representatives in two large Western Canadian forest product companies were interviewed about grievances they had handled that were and were not settled within their committee. They first described in derail a recent, significant grievance and then answered specific questions to code the incident. Structural-equation results and the analysis of the qualitative data suggest that cooperative goals induce the open-minded discussion of diverse views, which in turn results in high-quality, integrative solutions. However, with competitive goals, managers and employees interacted close-mindedly and were unable to agree upon integrative solutions efficiently. If replicated, the framework developed can help structure cooperative interdependence and guide skill training in grievance handling.

UR - http://commons.ln.edu.hk/sw_master/2561

M3 - Journal Article (refereed)

VL - 54

SP - 527

EP - 548

JO - Relations Industrielles

JF - Relations Industrielles

SN - 0034-379X

IS - 3

ER -