Group polarization of trust in technology

Jie XU, Enid MONTAGUE

Research output: Journal PublicationsJournal Article (refereed)peer-review

2 Citations (Scopus)

Abstract

The aim of the current study was to investigate if the phenomenon of group polarization could be observed in trust in technology. In this study, 24 participants worked as two-person teams and multi-tasked in a computerized environment under varied difficulty and technology reliability levels. The participants provided trust in technology ratings individually before discussion and ratings on the team level after discussion. The results indicated that group discussion made team trust in technology more extreme than the average individual trust in technology before the discussion. Teams working with reliable technology showed a higher trust in technology rating after discussion, indicating a "risk shift" effect of group polarization. These results show that group polarization should be considered in trust calibration. Copyright 2013 by Human Factors and Ergonomics Society, Inc.
Original languageEnglish
Pages (from-to)344-348
Number of pages5
JournalProceedings of the Human Factors and Ergonomics Society Annual Meeting
Volume57
Issue number1
Early online date30 Sept 2013
DOIs
Publication statusPublished - Sept 2013
Externally publishedYes

Funding

This work was supported by the Air Force of Sponsored Research (AFSOR) and the Clinical and Translational Science Award (CTSA) program, previously through the National Center for Research Resources (NCRR) grant 1UL1RR025011 and now by the National Center for Advancing Translational Sciences (NCATS), grant 9U54TR000021.

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