Abstract
The aim of this study was to investigate the antecedents of trust in technology for active users and passive users working with a shared technology. According to the prominence-interpretation theory, to assess the trustworthiness of a technology, a person must first perceive and evaluate elements of the system that includes the technology. An experimental study was conducted with 54 participants who worked in two-person teams in a multi-task environment with a shared technology. Trust in technology was measured using a trust in technology questionnaire and antecedents of trust were elicited using an open-ended question. A list of antecedents of trust in technology was derived using qualitative analysis techniques. The following categories emerged from the antecedent: technology factors, user factors, and task factors. Similarities and differences between active users and passive user responses, in terms of trust in technology were discussed. © 2014 Elsevier Ltd and The Ergonomics Society.
Original language | English |
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Pages (from-to) | 1495-1503 |
Number of pages | 9 |
Journal | Applied Ergonomics |
Volume | 45 |
Issue number | 6 |
DOIs | |
Publication status | Published - Nov 2014 |
Externally published | Yes |
Keywords
- Passive user
- Shared technology
- Team
- Trust in technology