How different types of users develop trust in technology: A qualitative analysis of the antecedents of active and passive user trust in a shared technology

Jie XU, Kim LE, Annika DEITERMANN, Enid MONTAGUE*

*Corresponding author for this work

Research output: Journal PublicationsJournal Article (refereed)peer-review

56 Citations (Scopus)

Abstract

The aim of this study was to investigate the antecedents of trust in technology for active users and passive users working with a shared technology. According to the prominence-interpretation theory, to assess the trustworthiness of a technology, a person must first perceive and evaluate elements of the system that includes the technology. An experimental study was conducted with 54 participants who worked in two-person teams in a multi-task environment with a shared technology. Trust in technology was measured using a trust in technology questionnaire and antecedents of trust were elicited using an open-ended question. A list of antecedents of trust in technology was derived using qualitative analysis techniques. The following categories emerged from the antecedent: technology factors, user factors, and task factors. Similarities and differences between active users and passive user responses, in terms of trust in technology were discussed. © 2014 Elsevier Ltd and The Ergonomics Society.
Original languageEnglish
Pages (from-to)1495-1503
Number of pages9
JournalApplied Ergonomics
Volume45
Issue number6
DOIs
Publication statusPublished - Nov 2014
Externally publishedYes

Keywords

  • Passive user
  • Shared technology
  • Team
  • Trust in technology

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