Abstract
Due to physical isolation and shortages of medical resources caused by COVID-19, many patients with long-term symptoms cannot receive effective treatment and care after discharge from the hospital. In the present study, we proposed the design process of a mobile health (mHealth) app to improve the long COVID patients’ self-management. This study was mainly guided by the Double Diamond Model in four phases: discover, define, develop, and deliver. We interviewed twenty patients and used a user journey map to describe their experiences throughout their healthcare period. Four app themes were identified via thematic analysis in the develop phase, including self-monitoring, mental health improvement, health coaching, and health data visualization. Prototypes of the mHealth app were determined through user-centered design. The findings contributed to long COVID healthcare using mHealth and overcoming environmental barriers in existing healthcare services.
| Original language | English |
|---|---|
| Pages (from-to) | 2274-2280 |
| Number of pages | 7 |
| Journal | Proceedings of the Human Factors and Ergonomics Society |
| Volume | 67 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - Sept 2023 |
| Externally published | Yes |
| Event | 67th International Annual Meeting of the Human Factors and Ergonomics Society - Washington, United States Duration: 23 Oct 2023 → 27 Oct 2023 |
Bibliographical note
Publisher Copyright:© 2023 Human Factors and Ergonomics Society.
Keywords
- double diamond model
- long COVID
- mHealth
- self-management
