| Original language | English |
|---|---|
| Title of host publication | Public Service Improvement: Theories and Evidence |
| Editors | Rachel ASHWORTH, George BOYNE, Tom ENTWISTLE |
| Publisher | Oxford University Press |
| Chapter | 8 |
| Pages | 143-161 |
| Number of pages | 19 |
| ISBN (Print) | 9780199545476, 9780199545483 |
| Publication status | Published - 2010 |
| Externally published | Yes |
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