Investigating the Role of Politeness in Human-Human Online Tutoring

Jionghao LIN; David LANG; Haoran XIE; Dragan GAŠEVIĆ; Guanliang CHEN

doi:10.1007/978-3-030-52240-7_32

Investigating the Role of Politeness in Human-Human Online Tutoring

Jionghao LIN, David LANG, Haoran XIE, Dragan GAŠEVIĆ, Guanliang CHEN^*

^*Corresponding author for this work

Lingnan University

Research output: Book Chapters | Papers in Conference Proceedings › Conference paper (refereed) › Research › peer-review

2 Citations (Scopus)

Abstract

This study aims to investigate the role of politeness in online-tutoring practices by analyzing a large-scale human-human tutorial dialogue dataset. To this end, we employed linguistic theories of politeness to identify the politeness strategies contained in utterances made by tutors and students, and these strategies were further combined to quantify the politeness levels of tutors and students in a tutorial session. The results revealed that tutors had a similar level of politeness at the beginning of all dialogues, while students were more polite at the end if they successfully solved problems.

Original language	English
Title of host publication	Artificial Intelligence in Education: 21st International Conference, AIED 2020, Ifrane, Morocco, July 6–10, 2020, Proceedings, Part II
Editors	Ig Ibert BITTENCOURT, Mutlu CUKUROVA, Kasia MULDNER, Rose LUCKIN, Eva MILLÁN
Publisher	Springer
Pages	174-179
Number of pages	6
ISBN (Electronic)	9783030522407
ISBN (Print)	9783030522391
DOIs	https://doi.org/10.1007/978-3-030-52240-7_32
Publication status	Published - 2020
Event	21st International Conference on Artificial Intelligence in Education, AIED 2020 - Ifrane, Morocco Duration: 6 Jul 2020 → 10 Jul 2020

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	12164 LNAI
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	21st International Conference on Artificial Intelligence in Education, AIED 2020
Country/Territory	Morocco
City	Ifrane
Period	6/07/20 → 10/07/20

Keywords

Educational dialogue analysis
Politeness strategies

Access to Document

10.1007/978-3-030-52240-7_32

Cite this

LIN, J., LANG, D., XIE, H., GAŠEVIĆ, D., & CHEN, G. (2020). Investigating the Role of Politeness in Human-Human Online Tutoring. In I. I. BITTENCOURT, M. CUKUROVA, K. MULDNER, R. LUCKIN, & E. MILLÁN (Eds.), Artificial Intelligence in Education: 21st International Conference, AIED 2020, Ifrane, Morocco, July 6–10, 2020, Proceedings, Part II (pp. 174-179). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12164 LNAI). Springer. https://doi.org/10.1007/978-3-030-52240-7_32

LIN, Jionghao ; LANG, David ; XIE, Haoran et al. / Investigating the Role of Politeness in Human-Human Online Tutoring. Artificial Intelligence in Education: 21st International Conference, AIED 2020, Ifrane, Morocco, July 6–10, 2020, Proceedings, Part II. editor / Ig Ibert BITTENCOURT ; Mutlu CUKUROVA ; Kasia MULDNER ; Rose LUCKIN ; Eva MILLÁN. Springer, 2020. pp. 174-179 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

@inproceedings{d04f634254ca41a4aee31c01724cff63,

title = "Investigating the Role of Politeness in Human-Human Online Tutoring",

abstract = "This study aims to investigate the role of politeness in online-tutoring practices by analyzing a large-scale human-human tutorial dialogue dataset. To this end, we employed linguistic theories of politeness to identify the politeness strategies contained in utterances made by tutors and students, and these strategies were further combined to quantify the politeness levels of tutors and students in a tutorial session. The results revealed that tutors had a similar level of politeness at the beginning of all dialogues, while students were more polite at the end if they successfully solved problems.",

keywords = "Educational dialogue analysis, Politeness strategies",

author = "Jionghao LIN and David LANG and Haoran XIE and Dragan GA{\v S}EVI{\'C} and Guanliang CHEN",

year = "2020",

doi = "10.1007/978-3-030-52240-7_32",

language = "English",

isbn = "9783030522391",

series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",

publisher = "Springer",

pages = "174--179",

editor = "BITTENCOURT, {Ig Ibert } and Mutlu CUKUROVA and Kasia MULDNER and Rose LUCKIN and Eva MILL{\'A}N",

booktitle = "Artificial Intelligence in Education: 21st International Conference, AIED 2020, Ifrane, Morocco, July 6–10, 2020, Proceedings, Part II",

note = "21st International Conference on Artificial Intelligence in Education, AIED 2020 ; Conference date: 06-07-2020 Through 10-07-2020",

}

LIN, J, LANG, D, XIE, H, GAŠEVIĆ, D & CHEN, G 2020, Investigating the Role of Politeness in Human-Human Online Tutoring. in II BITTENCOURT, M CUKUROVA, K MULDNER, R LUCKIN & E MILLÁN (eds), Artificial Intelligence in Education: 21st International Conference, AIED 2020, Ifrane, Morocco, July 6–10, 2020, Proceedings, Part II. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 12164 LNAI, Springer, pp. 174-179, 21st International Conference on Artificial Intelligence in Education, AIED 2020, Ifrane, Morocco, 6/07/20. https://doi.org/10.1007/978-3-030-52240-7_32

Investigating the Role of Politeness in Human-Human Online Tutoring. / LIN, Jionghao; LANG, David; XIE, Haoran et al.
Artificial Intelligence in Education: 21st International Conference, AIED 2020, Ifrane, Morocco, July 6–10, 2020, Proceedings, Part II. ed. / Ig Ibert BITTENCOURT; Mutlu CUKUROVA; Kasia MULDNER; Rose LUCKIN; Eva MILLÁN. Springer, 2020. p. 174-179 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12164 LNAI).

Research output: Book Chapters | Papers in Conference Proceedings › Conference paper (refereed) › Research › peer-review

TY - GEN

T1 - Investigating the Role of Politeness in Human-Human Online Tutoring

AU - LIN, Jionghao

AU - LANG, David

AU - XIE, Haoran

AU - GAŠEVIĆ, Dragan

AU - CHEN, Guanliang

PY - 2020

Y1 - 2020

N2 - This study aims to investigate the role of politeness in online-tutoring practices by analyzing a large-scale human-human tutorial dialogue dataset. To this end, we employed linguistic theories of politeness to identify the politeness strategies contained in utterances made by tutors and students, and these strategies were further combined to quantify the politeness levels of tutors and students in a tutorial session. The results revealed that tutors had a similar level of politeness at the beginning of all dialogues, while students were more polite at the end if they successfully solved problems.

AB - This study aims to investigate the role of politeness in online-tutoring practices by analyzing a large-scale human-human tutorial dialogue dataset. To this end, we employed linguistic theories of politeness to identify the politeness strategies contained in utterances made by tutors and students, and these strategies were further combined to quantify the politeness levels of tutors and students in a tutorial session. The results revealed that tutors had a similar level of politeness at the beginning of all dialogues, while students were more polite at the end if they successfully solved problems.

KW - Educational dialogue analysis

KW - Politeness strategies

UR - http://www.scopus.com/inward/record.url?scp=85088576889&partnerID=8YFLogxK

U2 - 10.1007/978-3-030-52240-7_32

DO - 10.1007/978-3-030-52240-7_32

M3 - Conference paper (refereed)

SN - 9783030522391

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

SP - 174

EP - 179

BT - Artificial Intelligence in Education: 21st International Conference, AIED 2020, Ifrane, Morocco, July 6–10, 2020, Proceedings, Part II

A2 - BITTENCOURT, Ig Ibert

A2 - CUKUROVA, Mutlu

A2 - MULDNER, Kasia

A2 - LUCKIN, Rose

A2 - MILLÁN, Eva

PB - Springer

T2 - 21st International Conference on Artificial Intelligence in Education, AIED 2020

Y2 - 6 July 2020 through 10 July 2020

ER -

LIN J, LANG D, XIE H, GAŠEVIĆ D, CHEN G. Investigating the Role of Politeness in Human-Human Online Tutoring. In BITTENCOURT II, CUKUROVA M, MULDNER K, LUCKIN R, MILLÁN E, editors, Artificial Intelligence in Education: 21st International Conference, AIED 2020, Ifrane, Morocco, July 6–10, 2020, Proceedings, Part II. Springer. 2020. p. 174-179. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). Epub 2020 Jun 30. doi: 10.1007/978-3-030-52240-7_32

Investigating the Role of Politeness in Human-Human Online Tutoring

Abstract

Publication series

Conference

Keywords

Access to Document

Other files and links

Fingerprint

Cite this