Investigating the Role of Politeness in Human-Human Online Tutoring

Jionghao LIN, David LANG, Haoran XIE, Dragan GAŠEVIĆ, Guanliang CHEN*

*Corresponding author for this work

Research output: Book Chapters | Papers in Conference ProceedingsConference paper (refereed)

Abstract

This study aims to investigate the role of politeness in online-tutoring practices by analyzing a large-scale human-human tutorial dialogue dataset. To this end, we employed linguistic theories of politeness to identify the politeness strategies contained in utterances made by tutors and students, and these strategies were further combined to quantify the politeness levels of tutors and students in a tutorial session. The results revealed that tutors had a similar level of politeness at the beginning of all dialogues, while students were more polite at the end if they successfully solved problems.
Original languageEnglish
Title of host publicationArtificial Intelligence in Education: 21st International Conference, AIED 2020, Ifrane, Morocco, July 6–10, 2020, Proceedings, Part II
EditorsIg Ibert BITTENCOURT, Mutlu CUKUROVA, Kasia MULDNER, Rose LUCKIN, Eva MILLÁN
PublisherSpringer
Pages174-179
Number of pages6
ISBN (Electronic)9783030522407
ISBN (Print)9783030522391
DOIs
Publication statusPublished - 2020
Event21st International Conference on Artificial Intelligence in Education, AIED 2020 - Ifrane, Morocco
Duration: 6 Jul 202010 Jul 2020

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume12164 LNAI
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference21st International Conference on Artificial Intelligence in Education, AIED 2020
CountryMorocco
CityIfrane
Period6/07/2010/07/20

Keywords

  • Educational dialogue analysis
  • Politeness strategies

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    LIN, J., LANG, D., XIE, H., GAŠEVIĆ, D., & CHEN, G. (2020). Investigating the Role of Politeness in Human-Human Online Tutoring. In I. I. BITTENCOURT, M. CUKUROVA, K. MULDNER, R. LUCKIN, & E. MILLÁN (Eds.), Artificial Intelligence in Education: 21st International Conference, AIED 2020, Ifrane, Morocco, July 6–10, 2020, Proceedings, Part II (pp. 174-179). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12164 LNAI). Springer. https://doi.org/10.1007/978-3-030-52240-7_32