Key practices of leadership for service in Hong Kong

Robin Stanley SNELL, Y. L., Maureen CHAN, X. P., Tracy ZOU

Research output: Book Chapters | Papers in Conference ProceedingsBook ChapterResearchpeer-review

1 Scopus Citations

Abstract

We conducted semi-structured, qualitative interviews with 17 Hong Kong based middle to senior managers from diverse service sectors about their own service leadership practices in helping their respective organizations to maintain effectiveness through establishing and meeting the needs of service-recipients and end-beneficiaries. Based on their explanations and illustrations, we identified four common practices. These were: entrepreneurial spirit and mindset, distributed leadership, building and sustaining productive relationships with stakeholders as strategic partners, and caring and respectful disposition. These practices and practical examples can inform the curriculum for undergraduate students in Hong Kong.
Original languageEnglish
Title of host publicationService leadership education for university students
PublisherNova Science Publishers, Inc.
Pages127-138
Number of pages12
ISBN (Print)9781536119695
Publication statusPublished - 1 Jan 2017

Fingerprint

Hong Kong
leadership
tertiary sector
qualitative interview
disposition
recipient
stakeholder
manager
curriculum
student

Cite this

SNELL, R. S., CHAN, Y. L. . M., & ZOU, X. P. . T. (2017). Key practices of leadership for service in Hong Kong. In Service leadership education for university students (pp. 127-138). Nova Science Publishers, Inc..
SNELL, Robin Stanley ; CHAN, Y. L., Maureen ; ZOU, X. P., Tracy. / Key practices of leadership for service in Hong Kong. Service leadership education for university students. Nova Science Publishers, Inc., 2017. pp. 127-138
@inbook{075eb2b3d23646a0a02fcdf3a5a73009,
title = "Key practices of leadership for service in Hong Kong",
abstract = "We conducted semi-structured, qualitative interviews with 17 Hong Kong based middle to senior managers from diverse service sectors about their own service leadership practices in helping their respective organizations to maintain effectiveness through establishing and meeting the needs of service-recipients and end-beneficiaries. Based on their explanations and illustrations, we identified four common practices. These were: entrepreneurial spirit and mindset, distributed leadership, building and sustaining productive relationships with stakeholders as strategic partners, and caring and respectful disposition. These practices and practical examples can inform the curriculum for undergraduate students in Hong Kong.",
author = "SNELL, {Robin Stanley} and CHAN, {Y. L., Maureen} and ZOU, {X. P., Tracy}",
year = "2017",
month = "1",
day = "1",
language = "English",
isbn = "9781536119695",
pages = "127--138",
booktitle = "Service leadership education for university students",
publisher = "Nova Science Publishers, Inc.",
address = "United States",

}

SNELL, RS, CHAN, YLM & ZOU, XPT 2017, Key practices of leadership for service in Hong Kong. in Service leadership education for university students. Nova Science Publishers, Inc., pp. 127-138.

Key practices of leadership for service in Hong Kong. / SNELL, Robin Stanley; CHAN, Y. L., Maureen; ZOU, X. P., Tracy.

Service leadership education for university students. Nova Science Publishers, Inc., 2017. p. 127-138.

Research output: Book Chapters | Papers in Conference ProceedingsBook ChapterResearchpeer-review

TY - CHAP

T1 - Key practices of leadership for service in Hong Kong

AU - SNELL, Robin Stanley

AU - CHAN, Y. L., Maureen

AU - ZOU, X. P., Tracy

PY - 2017/1/1

Y1 - 2017/1/1

N2 - We conducted semi-structured, qualitative interviews with 17 Hong Kong based middle to senior managers from diverse service sectors about their own service leadership practices in helping their respective organizations to maintain effectiveness through establishing and meeting the needs of service-recipients and end-beneficiaries. Based on their explanations and illustrations, we identified four common practices. These were: entrepreneurial spirit and mindset, distributed leadership, building and sustaining productive relationships with stakeholders as strategic partners, and caring and respectful disposition. These practices and practical examples can inform the curriculum for undergraduate students in Hong Kong.

AB - We conducted semi-structured, qualitative interviews with 17 Hong Kong based middle to senior managers from diverse service sectors about their own service leadership practices in helping their respective organizations to maintain effectiveness through establishing and meeting the needs of service-recipients and end-beneficiaries. Based on their explanations and illustrations, we identified four common practices. These were: entrepreneurial spirit and mindset, distributed leadership, building and sustaining productive relationships with stakeholders as strategic partners, and caring and respectful disposition. These practices and practical examples can inform the curriculum for undergraduate students in Hong Kong.

UR - http://commons.ln.edu.hk/sw_master/6742

M3 - Book Chapter

SN - 9781536119695

SP - 127

EP - 138

BT - Service leadership education for university students

PB - Nova Science Publishers, Inc.

ER -

SNELL RS, CHAN YLM, ZOU XPT. Key practices of leadership for service in Hong Kong. In Service leadership education for university students. Nova Science Publishers, Inc. 2017. p. 127-138