Key practices of leadership for service in Hong Kong

Robin Stanley SNELL, Yin Lee, Maureen CHAN, Xiaoping, Tracy ZOU

Research output: Other Conference ContributionsConference Paper (other)Researchpeer-review

Abstract

We conducted semi-structured, qualitative interviews with 17 Hong Kong based middle to senior managers from diverse service sectors. Based on their explanations and illustrations, we identified four practices that were common to many of the service leaders as key means for helping their respective organizations to maintain competitiveness while benefiting customers and end-beneficiaries. The practices were: entrepreneurial spirit and mindset, distributed leadership, building and sustaining productive relationships with customers as strategic partners, and a caring and respectful disposition.
Original languageEnglish
Publication statusPublished - 2016
EventInternational Conference on Service Leadership Education in Service Economies - Hong Kong Polytechnic University, Hong Kong, Hong Kong
Duration: 6 Jan 20167 Jan 2016

Conference

ConferenceInternational Conference on Service Leadership Education in Service Economies
CountryHong Kong
CityHong Kong
Period6/01/167/01/16
OtherThe two-day International Conference on Service Leadership Education in Service Economies jointly organized by The Hong Kong Polytechnic University (PolyU), The Hong Kong University of Science and Technology and Lingnan University, supported by the Hong Kong Institute of Service Leadership & Management Limited (HKI-SLAM), was officially kicked off today (6 January). The Conference provided a platform for international education experts and representatives of the eight local higher education institutions to exchange and share views about service leadership education, as well as to explore strategies and the direction for future development.

Fingerprint

Hong Kong
Competitiveness
Senior managers
Service sector
Mindset
Distributed leadership
Disposition

Cite this

SNELL, R. S., CHAN, Y. L. M., & ZOU, X. T. (2016). Key practices of leadership for service in Hong Kong. Paper presented at International Conference on Service Leadership Education in Service Economies, Hong Kong, Hong Kong.
SNELL, Robin Stanley ; CHAN, Yin Lee, Maureen ; ZOU, Xiaoping, Tracy. / Key practices of leadership for service in Hong Kong. Paper presented at International Conference on Service Leadership Education in Service Economies, Hong Kong, Hong Kong.
@conference{dfe9f0169f2647458eed19dbbecdfe28,
title = "Key practices of leadership for service in Hong Kong",
abstract = "We conducted semi-structured, qualitative interviews with 17 Hong Kong based middle to senior managers from diverse service sectors. Based on their explanations and illustrations, we identified four practices that were common to many of the service leaders as key means for helping their respective organizations to maintain competitiveness while benefiting customers and end-beneficiaries. The practices were: entrepreneurial spirit and mindset, distributed leadership, building and sustaining productive relationships with customers as strategic partners, and a caring and respectful disposition.",
author = "SNELL, {Robin Stanley} and CHAN, {Yin Lee, Maureen} and ZOU, {Xiaoping, Tracy}",
year = "2016",
language = "English",
note = "International Conference on Service Leadership Education in Service Economies ; Conference date: 06-01-2016 Through 07-01-2016",

}

SNELL, RS, CHAN, YLM & ZOU, XT 2016, 'Key practices of leadership for service in Hong Kong' Paper presented at International Conference on Service Leadership Education in Service Economies, Hong Kong, Hong Kong, 6/01/16 - 7/01/16, .

Key practices of leadership for service in Hong Kong. / SNELL, Robin Stanley; CHAN, Yin Lee, Maureen; ZOU, Xiaoping, Tracy.

2016. Paper presented at International Conference on Service Leadership Education in Service Economies, Hong Kong, Hong Kong.

Research output: Other Conference ContributionsConference Paper (other)Researchpeer-review

TY - CONF

T1 - Key practices of leadership for service in Hong Kong

AU - SNELL, Robin Stanley

AU - CHAN, Yin Lee, Maureen

AU - ZOU, Xiaoping, Tracy

PY - 2016

Y1 - 2016

N2 - We conducted semi-structured, qualitative interviews with 17 Hong Kong based middle to senior managers from diverse service sectors. Based on their explanations and illustrations, we identified four practices that were common to many of the service leaders as key means for helping their respective organizations to maintain competitiveness while benefiting customers and end-beneficiaries. The practices were: entrepreneurial spirit and mindset, distributed leadership, building and sustaining productive relationships with customers as strategic partners, and a caring and respectful disposition.

AB - We conducted semi-structured, qualitative interviews with 17 Hong Kong based middle to senior managers from diverse service sectors. Based on their explanations and illustrations, we identified four practices that were common to many of the service leaders as key means for helping their respective organizations to maintain competitiveness while benefiting customers and end-beneficiaries. The practices were: entrepreneurial spirit and mindset, distributed leadership, building and sustaining productive relationships with customers as strategic partners, and a caring and respectful disposition.

M3 - Conference Paper (other)

ER -

SNELL RS, CHAN YLM, ZOU XT. Key practices of leadership for service in Hong Kong. 2016. Paper presented at International Conference on Service Leadership Education in Service Economies, Hong Kong, Hong Kong.