Key practices of leadership for service in Hong Kong

Robin Stanley SNELL, Yin Lee, Maureen CHAN, Xiaoping, Tracy ZOU

Research output: Other Conference ContributionsConference Paper (other)Researchpeer-review

Abstract

We conducted semi-structured, qualitative interviews with 17 Hong Kong based middle to senior managers from diverse service sectors. Based on their explanations and illustrations, we identified four practices that were common to many of the service leaders as key means for helping their respective organizations to maintain competitiveness while benefiting customers and end-beneficiaries. The practices were: entrepreneurial spirit and mindset, distributed leadership, building and sustaining productive relationships with customers as strategic partners, and a caring and respectful disposition.
Original languageEnglish
Publication statusPublished - 2016
EventInternational Conference on Service Leadership Education in Service Economies - Hong Kong Polytechnic University, Hong Kong, Hong Kong
Duration: 6 Jan 20167 Jan 2016

Conference

ConferenceInternational Conference on Service Leadership Education in Service Economies
CountryHong Kong
CityHong Kong
Period6/01/167/01/16
OtherThe two-day International Conference on Service Leadership Education in Service Economies jointly organized by The Hong Kong Polytechnic University (PolyU), The Hong Kong University of Science and Technology and Lingnan University, supported by the Hong Kong Institute of Service Leadership & Management Limited (HKI-SLAM), was officially kicked off today (6 January). The Conference provided a platform for international education experts and representatives of the eight local higher education institutions to exchange and share views about service leadership education, as well as to explore strategies and the direction for future development.

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SNELL, R. S., CHAN, Y. L. M., & ZOU, X. T. (2016). Key practices of leadership for service in Hong Kong. Paper presented at International Conference on Service Leadership Education in Service Economies, Hong Kong, Hong Kong.