Key practices of leadership for service in Hong Kong

Robin Stanley SNELL, Yin Lee, Maureen CHAN, Xiao Ping, Tracy ZOU

Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

Abstract

We conducted semi-structured, qualitative interviews with 17 Hong Kong based middle to senior managers from diverse service sectors about their own service leadership practices in helping their respective organizations to maintain effectiveness through establishing and meeting the needs of service-recipients and end-beneficiaries. Based on their explanations and illustrations, we identified four common practices. These were: entrepreneurial spirit and mindset, distributed leadership, building and sustaining productive relationships with stakeholders as strategic partners, and caring and respectful disposition. These practices and practical examples can inform the curriculum for undergraduate students in Hong Kong.

Original languageEnglish
Pages (from-to)107-112
Number of pages6
JournalInternational Journal on Disability and Human Development
Volume17
Issue number1
Publication statusPublished - 2018

Fingerprint

Hong Kong
Curriculum
Interviews
Students

Keywords

  • Hong Kong
  • Service industries
  • Service leadership curriculum

Cite this

SNELL, Robin Stanley ; CHAN, Yin Lee, Maureen ; ZOU, Xiao Ping, Tracy. / Key practices of leadership for service in Hong Kong. In: International Journal on Disability and Human Development. 2018 ; Vol. 17, No. 1. pp. 107-112.
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Key practices of leadership for service in Hong Kong. / SNELL, Robin Stanley; CHAN, Yin Lee, Maureen; ZOU, Xiao Ping, Tracy.

In: International Journal on Disability and Human Development, Vol. 17, No. 1, 2018, p. 107-112.

Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

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