Key practices of leadership for service in Hong Kong

Robin Stanley SNELL, Yin Lee, Maureen CHAN, Xiao Ping, Tracy ZOU

Research output: Journal PublicationsJournal Article (refereed)peer-review


We conducted semi-structured, qualitative interviews with 17 Hong Kong based middle to senior managers from diverse service sectors about their own service leadership practices in helping their respective organizations to maintain effectiveness through establishing and meeting the needs of service-recipients and end-beneficiaries. Based on their explanations and illustrations, we identified four common practices. These were: entrepreneurial spirit and mindset, distributed leadership, building and sustaining productive relationships with stakeholders as strategic partners, and caring and respectful disposition. These practices and practical examples can inform the curriculum for undergraduate students in Hong Kong.

Original languageEnglish
Pages (from-to)107-112
Number of pages6
JournalInternational Journal on Disability and Human Development
Issue number1
Publication statusPublished - 2018


  • Hong Kong
  • Service industries
  • Service leadership curriculum


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