Linguistic forms of consultative management discourse

N. T., Lorrita YEUNG

    Research output: Journal PublicationsJournal Article (refereed)

    10 Citations (Scopus)

    Abstract

    Discourse analysis of over 20 meetings in three banks in Hong Kong indicates that consultative management talk is a type on the continuum of participative decision-making, as conceptualized in participative typologies in management literature. Nevertheless, it is a type of discourse which has the tendency of developing into full-blown decision-sharing and not stopping short where it should on the cline of relative influence and control between superior and subordinates, as suggested by the conventional models. The discourse corpus also shows how the managers perform a delicate balancing act of opening themselves up to subordinates' influence on the one hand and keeping the decision-making process under their control on the other hand during consultation. Subtle but different language forms are used. While the discourse shows features attributable to Chinese management styles, it also reveals distinctive characteristics which mark off consultative discourse as a genre on its own.
    Original languageEnglish
    Pages (from-to)81-101
    Number of pages21
    JournalDiscourse and Society
    Volume9
    Issue number1
    DOIs
    Publication statusPublished - 1 Jan 1998

    Fingerprint

    Linguistics
    linguistics
    discourse
    Decision making
    management
    management style
    Managers
    discourse analysis
    decision-making process
    Hong Kong
    typology
    genre
    bank
    manager
    decision making
    Linguistic Form
    Discourse
    language
    Decision Making
    Conventional

    Keywords

    • Chinese management style
    • Conditionals
    • Control
    • Dialectics
    • Discourse features
    • Evaluative lexis
    • Modals
    • Participative decision-making
    • Questions
    • Signalling choice

    Cite this

    YEUNG, N. T., Lorrita. / Linguistic forms of consultative management discourse. In: Discourse and Society. 1998 ; Vol. 9, No. 1. pp. 81-101.
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    abstract = "Discourse analysis of over 20 meetings in three banks in Hong Kong indicates that consultative management talk is a type on the continuum of participative decision-making, as conceptualized in participative typologies in management literature. Nevertheless, it is a type of discourse which has the tendency of developing into full-blown decision-sharing and not stopping short where it should on the cline of relative influence and control between superior and subordinates, as suggested by the conventional models. The discourse corpus also shows how the managers perform a delicate balancing act of opening themselves up to subordinates' influence on the one hand and keeping the decision-making process under their control on the other hand during consultation. Subtle but different language forms are used. While the discourse shows features attributable to Chinese management styles, it also reveals distinctive characteristics which mark off consultative discourse as a genre on its own.",
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    Linguistic forms of consultative management discourse. / YEUNG, N. T., Lorrita.

    In: Discourse and Society, Vol. 9, No. 1, 01.01.1998, p. 81-101.

    Research output: Journal PublicationsJournal Article (refereed)

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    KW - Questions

    KW - Signalling choice

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