Making Knowledge Management System an Effective Tool for Learning and Training

In view of the need of using knowledge management (KM) systems for learning and training, this chapter discusses six major design factors of such KM systems based on learning literatures, namely media of representation, multiple perspectives, complexity, user control, online support and navigation aids. Their implications toward learning and training effectiveness as well as various strategies and implementation methods are investigated in four categories: content, motivation, support and accessibility. It is believed that by considering the factors involved and their potential impacts on learning in the design of KM systems, the effectiveness of using these systems for learning, training and problem solving will be significantly improved.