TY - JOUR
T1 - Managing anger and annoyance in organizations in China : the role of constructive controversy
AU - TJOSVOLD, Dean William
AU - SU, Fang, Sofia
PY - 2007/6/1
Y1 - 2007/6/1
N2 - Results from critical incidents, developed through diaries of organizational members in China, support the social cognitive perspective's emphasis on the role of cognitions in the experience and response to anger and suggest that this perspective is a potential foundation for managing anger. Findings indicate that the open-minded discussion (constructive controversy) of the anger and annoyance incidents confirms social face and strengthens relationships. These productive dynamics and outcomes were found to occur when organizational members felt cooperatively interdependent. Results were interpreted as suggesting that even in a society where collectivist and conflict-negative values are influential, anger and annoyance can be constructively managed through an open-minded discussion of the incident.
AB - Results from critical incidents, developed through diaries of organizational members in China, support the social cognitive perspective's emphasis on the role of cognitions in the experience and response to anger and suggest that this perspective is a potential foundation for managing anger. Findings indicate that the open-minded discussion (constructive controversy) of the anger and annoyance incidents confirms social face and strengthens relationships. These productive dynamics and outcomes were found to occur when organizational members felt cooperatively interdependent. Results were interpreted as suggesting that even in a society where collectivist and conflict-negative values are influential, anger and annoyance can be constructively managed through an open-minded discussion of the incident.
KW - Anger
KW - Conflict management
KW - Constructive controversy
KW - Emotions
UR - http://commons.ln.edu.hk/sw_master/2165
UR - http://www.scopus.com/inward/record.url?scp=34249737392&partnerID=8YFLogxK
U2 - 10.1177/1059601106287106
DO - 10.1177/1059601106287106
M3 - Journal Article (refereed)
SN - 1059-6011
VL - 32
SP - 260
EP - 289
JO - Group and Organization Management
JF - Group and Organization Management
IS - 3
ER -