@inproceedings{812210b593d34a769e4fc2840651b7f7,
title = "Managing for total quality of logistics services : a case study",
author = "Patrick FUNG and WONG, {Shiu Ho}",
year = "1998",
language = "English",
isbn = "9628526413",
pages = "515--520",
editor = "HO, {Samuel K. M.}",
booktitle = "ISO 9000 and total quality management : proceedings of the third international conference",
publisher = "Hong Kong Baptist University",
address = "Hong Kong",
note = "The Third International Conference on ISO 9000 and TQM : Change fo the better, 3rd ICIT ; Conference date: 01-04-1998 Through 01-04-1998",
}