Mapping the IT outsourcing landscape : Review and future directions

Mary C. LACITY, Shaji KHAN, Aihua YAN, Leslie P. WILLCOCKS

Research output: Book Chapters | Papers in Conference ProceedingsBook ChapterResearchpeer-review

3 Citations (Scopus)


During the past 20 years, a rich but diverse body of theoretical and empirical work has accumulated on information technology outsourcing (ITO). Researchers have studied ITO from over 20 theoretical perspectives - including theories from economics (e.g., Transaction Cost Economics, Agency Theory), strategy (e.g., Resource-Based View, Resource Dependency Theory), sociology (e.g., Relational Exchange Theory, Social Capital Theory, Innovation Diffusion) and natural sciences (e.g., Punctuated Equilibrium Theory) (Barney, 1991; Eisenhardt, 1989; Ekeh, 1974; Gould and Eldredge, 1977; Nahapiet and Ghosal, 1998; Pfeffer and Salancik, 1978; Rogers, 1983; Williamson, 1991). By appropriating so many theories, researchers have tested a large number of relationships between independent and dependent variables. Because of this diversity, findings from the overall body of empirical ITO literature have been difficult to summarize, analyse, and evaluate succinctly.

Original languageEnglish
Title of host publicationThe New IT Outsourcing Landscape : From Innovation to Cloud Services
EditorsLeslie P. WILLCOCKS, Mary C. LACITY
PublisherPalgrave Macmillan
Number of pages64
ISBN (Electronic)9781137012296
ISBN (Print)9780230358812
Publication statusPublished - 2012
Externally publishedYes

Bibliographical note

Publisher Copyright:
© Palgrave Macmillan, a division of Macmillan Publishers Limited 2012.


  • Transaction Cost Economic
  • Asset Specificity
  • Information System Research
  • Relational Governance
  • Client Firm


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