Measuring customer satisfaction : evidence from Hong Kong retail banking industry

Yuk Lan, Winnie WONG, Gopal K. KANJI

Research output: Journal PublicationsJournal Article (refereed)peer-review

11 Citations (Scopus)

Fingerprint Dive into the research topics of 'Measuring customer satisfaction : evidence from Hong Kong retail banking industry'. Together they form a unique fingerprint.

Business & Economics