Abstract
Service-level agreements (SLAs) are widely observed in practice for managing suppliers' performance. We study the roles of performance measures in SLAs using an application to inventory management. We consider two inventory performance measures: immediate ready rate (1 - stockout rate) and time-window ready rate, which are defined as the long-run percentage of periods in which demands are completely filled immediately or within a pre-specified time window, respectively. We identify situations under which an immediate ready rate results in close-to-optimal supply chain efficiency and situations under which a time-window ready rate is preferred, and find the roles of the time window in the SLA.
| Original language | English |
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| Title of host publication | Proceedings of the 11th International Conference of Decision Sciences Institute and the 16th Annual Conference of Asia-Pacific Decision Sciences Institute |
| Subtitle of host publication | Creating Values through Optimal Decision Making in Experience Economy |
| Editors | Eldon Y. LI |
| Pages | 653-654 |
| Publication status | Published - 12 Jul 2011 |
| Event | The 11th International Conference of Decision Sciences Institute and the 16th Annual Conference of Asia-Pacific Decision Sciences Institute - The Grand Hotel, Taipei, Taiwan, Province of China Duration: 12 Jul 2011 → 16 Jul 2011 http://gebrc.nccu.edu.tw/proceedings/APDSI/2011/IDSI2011.pdf |
Publication series
| Name | ADPSI Past Conferences |
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| ISSN (Print) | 1539-1911 |
Conference
| Conference | The 11th International Conference of Decision Sciences Institute and the 16th Annual Conference of Asia-Pacific Decision Sciences Institute |
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| Abbreviated title | IDSO-APDSI |
| Country/Territory | Taiwan, Province of China |
| City | Taipei |
| Period | 12/07/11 → 16/07/11 |
| Internet address |