On the Time-Window Fulfillment Rate in Inventory Service Level Agreements

Derek ATKINS, Li Ping LIANG

Research output: Book Chapters | Papers in Conference ProceedingsConference paper (invited)

Abstract

Service-level agreements (SLAs) are widely observed in practice for managing suppliers' performance. We study the roles of performance measures in SLAs using an application to inventory management. We consider two inventory performance measures: immediate ready rate (1 - stockout rate) and time-window ready rate, which are defined as the long-run percentage of periods in which demands are completely filled immediately or within a pre-specified time window, respectively. We identify situations under which an immediate ready rate results in close-to-optimal supply chain efficiency and situations under which a time-window ready rate is preferred, and find the roles of the time window in the SLA.
Original languageEnglish
Title of host publicationProceedings of the 11th International Conference of Decision Sciences Institute and the 16th Annual Conference of Asia-Pacific Decision Sciences Institute
Subtitle of host publicationCreating Values through Optimal Decision Making in Experience Economy
EditorsEldon Y. LI
Pages653-654
Publication statusPublished - 12 Jul 2011
EventThe 11th International Conference of Decision Sciences Institute and the 16th Annual Conference of Asia-Pacific Decision Sciences Institute - The Grand Hotel, Taipei, Taiwan, Province of China
Duration: 12 Jul 201116 Jul 2011
http://gebrc.nccu.edu.tw/proceedings/APDSI/2011/IDSI2011.pdf

Publication series

NameADPSI Past Conferences
ISSN (Print)1539-1911

Conference

ConferenceThe 11th International Conference of Decision Sciences Institute and the 16th Annual Conference of Asia-Pacific Decision Sciences Institute
Abbreviated titleIDSO-APDSI
CountryTaiwan, Province of China
CityTaipei
Period12/07/1116/07/11
Internet address

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    ATKINS, D., & LIANG, L. P. (2011). On the Time-Window Fulfillment Rate in Inventory Service Level Agreements. In E. Y. LI (Ed.), Proceedings of the 11th International Conference of Decision Sciences Institute and the 16th Annual Conference of Asia-Pacific Decision Sciences Institute: Creating Values through Optimal Decision Making in Experience Economy (pp. 653-654). (ADPSI Past Conferences).