Open-Minded Discussion for Leader Support and Reduced Relationship Conflict

Researchers have consistently found evidence suggesting that the frictions and tensions of relationship conflicts disrupt leadership, teams and other forms of joint performance. This study addresses the question of when and how relationship conflicts can be managed and their destructiveness reduced. This study proposes that the open-minded discussion of diverse views, also termed constructive controversy, can reduce relationship conflicts. Data from 302 pairs of managers and employees suggest that the open- minded discussions of views can solve problems and resolve barriers to achievement that help employees feel less frustrated. These discussions communicate leader support of employees so that they believe their manager cares for them and does not intentionally want them to feel frustrated. Findings then indicate that open-minded discussions develop an effective foundation upon which managers and employees can reduce relationship conflicts. Along with previous research, findings suggest that these discussions very much contribute to stronger relationships and joint performance.