Organisational effectiveness in Hong Kong higher education : implications for human resource management and development

Organizational self-assessment is a popular quality assurance mechanism in higher education but self-assessment exercises tend to rely on criteria that are both subjective and untested. This paper describes a Hong Kong study that attempted to produce more objective assessment criteria through the development of organizational self-assement scales for Hong Kong higher education organizations. A modified version of the behaviorally anchored rating scales procedure resulted in 4 organizational effectiveness scales capable of producing valid and reliable ratings for higher educational organizations in Hong Kong. The nature of the scale highlighted human resource management and development issues that are current in Hong Kong higher education.