Partnering with suppliers for customer satisfaction

Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

Abstract

This article aims to develop a model for companies to achieve customer satisfaction through partnering with their suppliers. The model argues that the theory of cooperation and competition can guide companies to make partnering relationships with suppliers successful and that the successful partnering efforts would help companies achieve customer satisfaction. The three sets of variables to the model. These are factors for successful partnering efforts, variables on the partnering relationships and operations, and the outcome of the partnering relationships and operations. The model suggests that companies need to change their perceptions on the role of suppliers and recognize the usefulness of their suppliers in improving customer satisfaction.
Original languageEnglish
Pages (from-to)81-91
Number of pages11
JournalJournal of General Management
Volume27
Issue number2
Publication statusPublished - 1 Jan 2001

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Suppliers
Customer satisfaction
Partnering
Factors
Cooperation and competition
Usefulness

Cite this

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title = "Partnering with suppliers for customer satisfaction",
abstract = "This article aims to develop a model for companies to achieve customer satisfaction through partnering with their suppliers. The model argues that the theory of cooperation and competition can guide companies to make partnering relationships with suppliers successful and that the successful partnering efforts would help companies achieve customer satisfaction. The three sets of variables to the model. These are factors for successful partnering efforts, variables on the partnering relationships and operations, and the outcome of the partnering relationships and operations. The model suggests that companies need to change their perceptions on the role of suppliers and recognize the usefulness of their suppliers in improving customer satisfaction.",
author = "WONG, {Shiu Ho, Alfred}",
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Partnering with suppliers for customer satisfaction. / WONG, Shiu Ho, Alfred.

In: Journal of General Management, Vol. 27, No. 2, 01.01.2001, p. 81-91.

Research output: Journal PublicationsJournal Article (refereed)Researchpeer-review

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AB - This article aims to develop a model for companies to achieve customer satisfaction through partnering with their suppliers. The model argues that the theory of cooperation and competition can guide companies to make partnering relationships with suppliers successful and that the successful partnering efforts would help companies achieve customer satisfaction. The three sets of variables to the model. These are factors for successful partnering efforts, variables on the partnering relationships and operations, and the outcome of the partnering relationships and operations. The model suggests that companies need to change their perceptions on the role of suppliers and recognize the usefulness of their suppliers in improving customer satisfaction.

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M3 - Journal Article (refereed)

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