Patient choice analysis and demand prediction for a health care diagnostics company

Yue ZHANG, Liping LIANG*, Emma LIU, Chong CHEN, Derek ATKINS

*Corresponding author for this work

Research output: Journal PublicationsJournal Article (refereed)peer-review

6 Citations (Scopus)


This paper describes a case study for a medical diagnostic laboratory service provider to model the behavior of patients when choosing a patient service centre for their medical tests and to estimate future demand volume. A tool developed based on our methodology allows the management of the diagnostic services to experiment with locations and capacities for locating or relocating service centres. In addition to the focal firm, the methodology considers the impact of decisions on another service provider and hospital laboratories located in the same area. The methodology identifies the most significant service centre attractiveness factors. Our models are validated from different perspectives and show good predictive capability. This case study is used to draw a number of lessons for applying these types of models to other similar services in order to assist other applications.
Original languageEnglish
Pages (from-to)198-205
Number of pages8
JournalEuropean Journal of Operational Research
Issue number1
Early online date30 Oct 2015
Publication statusPublished - 16 May 2016


  • Demand prediction
  • Laboratory services
  • Location
  • OR in health services
  • Patient choice


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