Abstract
This paper provides an evaluation of the housing management performance indicators regime in Wales. It begins by setting the context in which performance measurement in the housing service has developed in the UK. We then go on to critically assess and draw lessons from the use of statutory indicators following the Local Government and Housing Act of 1989. It is suggested that the performance measurement regime does not provide customers, elected members, managers, or central government with an understanding of the effectiveness of housing management services. Furthermore, the performance indicators and data collection methods appear to need re-evaluating. The paper concludes by posing some alternatives. Finally, it highlights the need for performance indicators to be seen as tools for evaluating the relative efficiency and effectiveness of local-authority housing management over time.
Original language | English |
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Pages (from-to) | 47-66 |
Number of pages | 20 |
Journal | Netherlands Journal of Housing and the Built Environment |
Volume | 9 |
Issue number | 1 |
DOIs | |
Publication status | Published - Mar 1994 |
Externally published | Yes |