Performing for whom? An evaluation of the welsh housing management performance indicators regime

Robert S.G. SMITH, Richard M. WALKER*

*Corresponding author for this work

Research output: Journal PublicationsJournal Article (refereed)peer-review

Abstract

This paper provides an evaluation of the housing management performance indicators regime in Wales. It begins by setting the context in which performance measurement in the housing service has developed in the UK. We then go on to critically assess and draw lessons from the use of statutory indicators following the Local Government and Housing Act of 1989. It is suggested that the performance measurement regime does not provide customers, elected members, managers, or central government with an understanding of the effectiveness of housing management services. Furthermore, the performance indicators and data collection methods appear to need re-evaluating. The paper concludes by posing some alternatives. Finally, it highlights the need for performance indicators to be seen as tools for evaluating the relative efficiency and effectiveness of local-authority housing management over time.
Original languageEnglish
Pages (from-to)47-66
Number of pages20
JournalNetherlands Journal of Housing and the Built Environment
Volume9
Issue number1
DOIs
Publication statusPublished - Mar 1994
Externally publishedYes

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