Pitfalls of total quality management in Hong Kong

Chun Kit LIU

    Research output: Journal PublicationsJournal Article (refereed)

    13 Citations (Scopus)

    Abstract

    Wai King Services Limited and HPU China Ltd encountered and overcame pitfalls of total quality management as they obtained ISO 9002 certification. The common pitfalls encountered by the two companies included the lack of management commitment, the lack of proper training, the lack of involvement of sta and the resistance to change from performance through management to performance through people. Further, a lot of the problems originated from the lack of communication at various levels of management across the company. Remedies on organizing for improvement, systems and techniques, measurement and feedback, changing the culture and the use of framework are suggested.
    Original languageEnglish
    Pages (from-to)585-598
    Number of pages14
    JournalTotal Quality Management
    Volume9
    Issue number7
    DOIs
    Publication statusPublished - 1 Jan 1998

    Fingerprint

    Hong Kong
    Total quality management
    Communication
    Management commitment
    Remedies
    Organizing
    Resistance to change
    China
    ISO certification

    Cite this

    LIU, Chun Kit. / Pitfalls of total quality management in Hong Kong. In: Total Quality Management. 1998 ; Vol. 9, No. 7. pp. 585-598.
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    Pitfalls of total quality management in Hong Kong. / LIU, Chun Kit.

    In: Total Quality Management, Vol. 9, No. 7, 01.01.1998, p. 585-598.

    Research output: Journal PublicationsJournal Article (refereed)

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    AB - Wai King Services Limited and HPU China Ltd encountered and overcame pitfalls of total quality management as they obtained ISO 9002 certification. The common pitfalls encountered by the two companies included the lack of management commitment, the lack of proper training, the lack of involvement of sta and the resistance to change from performance through management to performance through people. Further, a lot of the problems originated from the lack of communication at various levels of management across the company. Remedies on organizing for improvement, systems and techniques, measurement and feedback, changing the culture and the use of framework are suggested.

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